Overview
We have a fantastic opportunity to join our customer help desk team at JLA!
We are experiencing significant growth across the business which makes this a really exciting time to join us on our adventure.
Set in the picturesque village of Ripponden, our head office is a great place to work - we have a state of the art on site gym and a fantastic cafe serving healthy food throughout the day.
We are looking for customer focused individuals to join our Customer Help Desk. Working as a part of a vibrant and energetic team, your role is to handle our customer queries, take ownership of the situation and demonstrate real empathy to provide a resolution to the customer's satisfaction.
Our team also provides technical support to the customer, for which training will be provided. We are looking for a professional and enthusiastic individual with very strong experience in customer service. The ability to work in a fast-paced environment and desire to deliver a great customer experience is essential.
Key responsibilities
Handling Customer Queries in a polite and professional manner
Logging jobs and booking engineer visits
Capturing accurate notes on our internal systems
Liaising with internal departments to resolve customer queries
Achieving customer and business KPIs
Qualifications, Skills & Experiences
Essential
Ability to provide outstanding levels of customer service
Skilled in creating a network of internal contacts to support the resolution of customer queries
Good organisational skills
Good knowledge of the English language, both written and verbal
Demonstrated ability to provide outstanding customer service
Experience of working in a busy team; driven to achieve personal, team, and business goals
Demonstrated evidence of applying 'soft-skills' such as empathy to resolving customer queries
Demonstrated experience of taking ownership of customer queries
Aptitude for quickly building rapport with our customers by showing patience, empathy and understanding
Strong team player
Confidence and eagerness to own and resolve issues by showing initiative and willingness to learn
Desirable
Good level of computer literacy including Microsoft
Proficiency of using Office and Smartphone Apps
Excellent writing skills with the ability to use clear, concise language specific for the purpose and audience
Previous experience of working in a customer helpdesk capacity
What's on offer?
on site state of the art gym
on site cafe serving healthy food throughout the day
Great team working and fun environment
Fantastic leadership and opportunity to develop and grow
Job Types: Full-time
Job Types: Full-time, Permanent
Salary: From £20,806.50 per year
Benefits:
Company pension
Cycle to work scheme
Gym membership
On-site parking
Referral programme
Sick pay
Store discount
Schedule:
Monday to Friday
