Job Details
:Collaborate with customers to understand their requirements and provide world-class support
Respond promptly and professionally to customer inquiries via phone, email, and chat
Troubleshoot and resolve customer issues, ensuring a positive customer experience
Maintain accurate and detailed customer records in our CRM system
Actively discover ways to enhance customer satisfaction and propose improvements to existing processes.
Proven experience in a customer service role, preferably in a fast-paced environment
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to multitask and prioritize tasks effectively
Proficiency in using CRM software and Microsoft Office Suite
Requirements:
Location:
United Kingdom
Thermo Fisher Scientific is an equal opportunity employer and values diversity in our workforce. We strictly prohibit discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We are committed to providing reasonable accommodations to individuals with disabilities throughout the job application process. If you require assistance or an accommodation, please contact us at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation. We appreciate and welcome all applicants, and we look forward to reviewing your application.
