Job Details
Your new roleCustomer Care Specialists-Housing Industry Full Time / 35 hours per week/ 5 days a week/ 2 days office based £ per hour plus holiday pay Temporary for 3 months – South Central Manchester.
The full-time working hours are 35 per week, Monday to Friday and work hybrid.
The expectation is office based 3 days a week for training and then moving to 3 days at home and 2 office based. The post holder will be a key customer service point of contact with the new homes team for a housing association. Customer service is key in this role as you will be dealing with new customers regarding the onboarding and aftercare of their new homes.
You will need to be experienced in a fast-paced customer service environment- able to manage queries with professionalism and provide an excellent customer journey experience.
In addition, you will also be responsible for updating the system, recording/ logging all actions, and escalating if necessary. Experience in property management and/or housing association would be beneficial in this role.
You will be dealing with internal and external stakeholders, handling queries. Therefore, you will be required to develop excellent working relationships with internal and external stakeholders. This dynamic and demanding role will involve considerable flexibility. The ability to work independently with minimal supervision is essential.
What you'll need to succeedYou will need to be an experienced administrator from a housing/ property management background. Previous systems experience, for example “Clixifix”, a defect SAAS system or similar, would be very beneficial to this role. This is a very varied administrative role. Therefore, you will be required to be both flexible and adaptable.
The full-time working hours are 35 per week, Monday to Friday and work hybrid.
The expectation is office based 3 days a week for training and then moving to 3 days at home and 2 office based. The post holder will be a key customer service point of contact with the new homes team for a housing association. Customer service is key in this role as you will be dealing with new customers regarding the onboarding and aftercare of their new homes.
You will need to be experienced in a fast-paced customer service environment- able to manage queries with professionalism and provide an excellent customer journey experience.
In addition, you will also be responsible for updating the system, recording/ logging all actions, and escalating if necessary. Experience in property management and/or housing association would be beneficial in this role.
You will be dealing with internal and external stakeholders, handling queries. Therefore, you will be required to develop excellent working relationships with internal and external stakeholders. This dynamic and demanding role will involve considerable flexibility. The ability to work independently with minimal supervision is essential.
What you'll need to succeedYou will need to be an experienced administrator from a housing/ property management background. Previous systems experience, for example “Clixifix”, a defect SAAS system or similar, would be very beneficial to this role. This is a very varied administrative role. Therefore, you will be required to be both flexible and adaptable.
