Customer Care Representative

Your Newpany

You will be joining a truly outstanding organisation, apany which pushes the boundaries of what can be achieved and is seen by many as the leading and most innovativepany in their sector. This is an amazing opportunity to join apany which continuously invests in its people, products, customers and technology.

Your New Role

You will be joining a highly professional, friendly and talented team who work tomon goals and share success. Your duties will be to support customers with a first-class customer service journey, including managing multichannel inbound customer enquires, logging all service requests related calls on the appropriate CRM system, checking the contract and warranty status of the reported system and capturing all the contact information and process checks. You will coordinate all logged service request calls to the respective technical support teams. Act as a point of contact for the switchboard for general customer-related enquiries, forwarding them to the appropriate areas of the business. Create spare part and test equipment orders as required by the customer service engineer for planned visits and coordinate their delivery.

Required Experience;

Experience of using a CRM or ordering system

Experience of working in a sales /order processing / customer service environment, where you have been previously responsible for the accurate processing of sales orders over the phone and via email

Proven experience of handling telephone-based customer queries

Experience of working under pressure and with deadlines

Experience of team work and being able to work collaboratively with others

Articulate, polite and conscientious phone manner

Able to learnplex software systems effectively and efficiently

Salary:

£28K + 5%pany bonus +excellent benefits, Customer Care Representative, Camberley, Full Time 18 month FTC,

Core hours are 8am-4pm & 10am-6pm (rotating), and there is a hybrid office/home split. This is a 7-day contract, so there may need to be flexibility for 8am-8pm hours Mon-Sunday, as there may be occasional business cover requirements. Working extended hours are eligible for overtime/enhanced pay.