Customer Care Manager

ABOUT THE ROLE

Our client is currently looking for an experienced Customer Care Manger. They are looking for someone who has a solid permanent work background and who has experience working for a Developer and who is commercially aware. It is essential that you have knowledge of building processes typically covering, residential and high spec projects. You will be responsible for managing sub-contractors and external operatives to carry out remedial works and be able to write clean reports to customers.

This is an exciting opportunity for someone to be the first piece of the customer care puzzle with our client and start a customer care division implementing your own processes, responsibilities include but not limited to:

Conduct inspections to identify defects

Allocate the work to the correct source either sub-contractor or maintenance companies

Dealing with customer complaints and ensuring they are resolved in a timely manner

Reporting into the Operations Director

Keeping customers up to date with time scales of the complaints

Conducting home demonstrations to customers

Inspection prior to the customer moving in

Setting up new processes for the customer care department

REQUIREMENTS

Residential or main contractor experience

Face to face customer experience

Knowledge of NHBC standards

A keen eye for detail with knowledge in snagging

REWARDS AND BENEFITS

Up to £45k basic

£5k travel allowance and discretionary bonus

Opportunity to build a team and progress as the business grows

Flexible working with a mix of office, site and home