Job Details
Vacancy Information
We have a fantastic opportunity to join the Customer Care team at Greggs as a Customer Care Advisor.
We can offer you:
About the role
What you'll do
As a Customer Care Advisor, you will:
Respond to customers publicly and privately on social media platforms such as Facebook, Twitter and Instagram
Respond to customer emails
Respond to customer phone calls
Deal with a wide range of customer feedback and use it to continually improve our customer experience
Be the first point of contact for customers that use our Greggs Rewards app, helping to support them through any issues in the first instance before passing through to our App Developers for further investigation
Our Customer Care team are available for customer contact via phone, email, social and through our website between 7am-7pm Monday-Friday, 8am-5pm Saturday-Sunday – therefore it’s important that you’re available to work within these times
About you
You will fit right into this role if you can demonstrate:
A passion for and a track record in delivering the Best Customer Service
Great attention to detail whilst working at pace and the ability to work under pressure
Excellent written and verbal communication skills
A professional and polite telephone manner
Computer literate – with good knowledge of Excel, Word and PowerPoint
The ability to deliver creative solutions to problem solving
IT skills including Microsoft 365; SharePoint, Word, Excel, Outlook, PowerPoint, and Teams
Previous experience of complaints resolution, is desirable
Enjoying being part of a hard-working team, sharing the same end goal, and celebrating results together
Are supportive of an inclusive culture – recognising and valuing that difference is good
Want to develop and are ready to work alongside some great people and have lots of fun on your Greggs journey!
About Greggs
Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.