Customer Care Administrator

Job summary

We are looking to recruit a friendly, motivated and professional customer care administrator to join our team. Ideally, the successful candidate will have a background of working in primary care, as well as strong customer service and administrative skills.

This position will be based at the Haydon Bridge & Allendale Surgery. The successful candidate will be providing a high level of customer service to patients of NPC practices.

Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff.

You must be able to prioritise workload without supervision and have good organisational and IT skills. Provide secretarial support to GP's and clinicians. You will be required to help out on the telephones as and when required. Answer telephone calls, respond to all enquiries, direct the public as and when appropriate, provide admin support to nursing & clinical staff. Full training will be provided on the use of SystmOne.

Main duties of the job

Deal with requests for access to medical records.

Managing the practice generic in box and other electronic messaging systems.

Dealing with telephone calls from patients and third parties as appropriate.

And any other duties that are relevant to the post.

Working in a busy reception desk dealing with patients face to face and on the telephone.

All administrative duties and working together as a cohesive team with both clinicians and other administrative staff.

Taking meeting minutes as required

About us

Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside.

Whilst appointees will have a base practice within NPC,they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.

Make sure to read the 'applicant guidance notes' before submitting your application and make sure you know everything there is to know before applying to join our fantastic organisation.

Job description

Job responsibilities

Dealing with telephone calls from patients, and third parties as appropriate

Scan all incoming patient information into their computerised medical records.

To answer telephone calls & respond to all enquires directing the public as appropriate

To provide admin support to nursing & clinical staff.

Issue invoices and seeking payment for private work, keeping a record of monies received and owed using a Microsoft excel spreadsheet.

To receive confidential information by telephone or face to face and input accurately into SystemOne as appropriate.

Ensuring external mail is posted off daily.

In the instance of staff absence due to annual leave and sickness, provide cover for the other member of the secretarial team.

Help out in reception when required.

The above is a guideline to some of the duties expected from a secretary in general practice but is by no means exhaustive

Person Specification

Qualifications

Essential

NVQ level 2 or higher in Customer service/Administration/Healthcare or equivalent experience

Experience

Essential

To be flexible and respond to changing service needs

Knowledge & understanding of the data protection act

Knowledge of the freedom of information act

Desirable

A knowledge of the EMIS or SystemOne

Understanding of NPC policies & procedures

Child Protection training

Knowledge of Microsoft Office

NSTS Training

Basic Life Support, Moving & Handing & Fire training.

ECDL