Role Responsibility
Responsibilities will include, but not limited to:
Welcoming guests and ensuring a seamless and personal guest journey
Acting upon all requests that guests might have in an efficient, friendly and timely manner
Assisting the building manager and pro-actively participate in any events at reception area
Building relationships and being the main point of contact for the office occupiers
Handling external and internal calls in a professional manner
Liaising with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests
Flexible and adaptable to providing ad hoc services as and when required
Always acting according to Rapport and the client’s standards
The role is Monday to Friday and will have shifts between 8am and 5pm, although this may very from site to site.
The Ideal Candidate
The successful candidate will have 1-2 years experience in a receptionist role, will have an outgoing personality with a creative mindset, and is good at building relationships.
Have a passion to deliver excellent guest service in everything that they do.
Preferably have Front of house experience within a luxury hotel environment, premium airlines or a corporate business environment
Have great interpersonal skills and an outgoing and vibrant personality.
Have an excellent command of the English language, both in verbal and written communication.
Be highly organised and have an eye for detail.
Be able to work well under pressure and have the ability to act pro-actively and intuitively
