Job Details
We are looking for a confident and self-motivated individual to join our Account Management Team and support the renewal of complex gas and power contracts.
As a B2B energy supplier SEFE Energy supplies thousands of businesses across the UK, France, and Netherlands. To remain competitive, we must be agile, constantly adapting to the ever-changing energy world, driven by forces of decarbonisation, competition, digitalisation and shifting customer expectations. Our Always Reaching for Better strategy equips us to respond to changes and advancements, and quickly seize opportunities to grow and develop.
We’re looking for people who are passionate about where we’re going and will help us thrive long into the future.
Want to join us on our journey?
What will you do?
As Corporate Accounts Executive you will support Account Managers with the renewal of complex fixed and flexible Gas and Power contracts to large and prestigious customers.
Some of the key tasks involved in this include:
- Manage and resolve queries for the Corporate Accounts team, expanding and enhancing customer and external party relationships
- Day to day account management of large customers, working closely with other SEFE Energy teams and external third parties to resolve customer queries to a high standard and in a timely and efficient manner
- Develop our reputation for customer service, industry knowledge and product flexibility.
- Participate in project-based work to help support the corporate teams’ continuous innovative approach to Always Reach for Better.
- Utilise data to help support and improve evidence-based decision making and innovation.
- Attend internal and external customer meetings alongside the account managers.
What will you bring?
You will have excellent verbal and written communication skills, a can-do attitude and experience working in a customer focussed role.
Other skills we are looking for include:
- Confidence and initiative to work successfully individually, and with others to provide excellent customer service
- Ability to work accurately under pressure and manage high volume workflows
- Strong analytical skills with ability to quickly digest, understand and make use of information.
- Effective organisation skills confident managing multiple priorities and working to tight deadlines
- Excellent interpersonal skills with ability to influence others and build strong internal and external relationships.
- Experience in a customer facing role and liaising with customers verbally and in writing
- Good Microsoft Office computer skills (e.g., Word, Excel, PowerPoint, e-mail)
The following would be an advantage:
- Knowledge and experience in UK Energy Industry processes and operations
- Good understanding of customer journey from the initial call with a prospective customer to issue of final invoice or confirmation of renewal contract.
Our offer to you:
In return we offer a competitive starting salary supported by a comprehensive, and broad reaching benefits package which includes
- bonus earning potential
- non-contributory pension
- 25 days holiday plus bank holidays
- buy / sell holidays
- life assurance
- medical and dental insurance
- range of optional flexible benefits
Based in our offices in Manchester City Centre, you can benefit from hybrid working offering the flexibility to spend some of your working week at home. Close to both Deansgate and Oxford Road railway stations and the wider travel networks our offices offer the opportunity to mix with your colleagues in person with a wide variety of creative meeting spaces.
We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning.
Who are we?
We are part of the SEFE Group – led by SEFE Securing Energy for Europe GmbH in Berlin – which employs approximately 1,500 employees. The 350 people working in SEFE Energy are friendly and positive – you can approach anyone for help and your ideas are always welcome. We’re committed to our REACH principles – Results, Expertise, Action, Challenge, Have courage – but above all else, we care for each other’s welfare and aspirations and above all offer support as your career develops.
Our focus for 2022 – 2025 is strategic, profitable growth and strengthening our foundations, primarily by placing data and technology at the heart of our business model. We’re looking for people who are passionate about where we’re going and will help us thrive long into the future.
We’re committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience, so all our people can thrive and prosper in their careers with us. We are a place where you can be yourself and make your mark because whatever your role, you’ll find an open, welcoming atmosphere that empowers you, encourages fresh thinking, and recognises your contribution.
