The role
:
The job involves taking calls for assistance, advising customers of progress and keeping all parties informed. The CSA position provides the vital link between motoring organisations, roadside staff and the customer / motorist.
Duties of the position include:
Receiving calls for assistance via electronic data transfer, fax and telephone.
Recording all details taken from customers on the computer database.
Communicating with all staff via radio, telephone, fax and mobile data.
Monitoring progress of all work and keeping all parties updated.
Updating computer job records with details of each job as operatives arrive and complete tasks.
Providing customers with quotations for both roadside and workshop services.
Receiving and verifying payment for work via cash, cheque and credit card.
Carrying out invoicing of company work to motoring organisations.
Updating both computer and paper records as necessary
Competencies required:
We are looking for an enthusiastic and self motivated professional with the following qualities:
Excellent planning and memory- you will be monitoring a number of incidents at any one time and your decisions directly affect both quality of service and company profitability.
Team skills- you will need to work with a small team of people within the control Room and good communication is essential
Customer skills – an excellent telephone manner and the ability to reassure customers.
Shift pattern
Four days on
Four days off
12 Hour working shift time, shift start time can vary from any hour between 06:00 and 12:00 depending on the company published rota
Salary Package
Based on 42 hours per week
Paid at £12.72 per hour, annual salary of £29,200
Plenty of overtime available if required. Standard hourly rate, nights and weekends £18.00 – £19.00 per hour
If you enjoy working shifts, like having a lot of free time and have a great customer services / phone manner then this is the ideal role for you
Apply today for immediate consideration!
Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.
