Consumer Care Manager

My esteemed client is looking for a Consumer Care Manager to start asap on a temporary contract for approx 3-4 months.

Responsibilities:

Brand Content Sharing :

Gather and oversee up-to-date brand content and information (volume forecasting, promotions, product launches).
Transmit this information to the zone team.
Share brand-specific details for the country.
Monitor brand reporting/KPIs to measure success and share insights.

Consumer Feedback Management :

Own the consumer feedback loop to local brands and follow up on the implementation of solutions.
Animate divisions and brand meetings:

Define WOW committees with divisions and brands.
Initiate and drive reporting to provide consumer feedback summaries and share progress on FT projects.

Consumer Engagement :

Engage with consumers on specific requests transferred or directly routed to the country.
Investigate country-specific escalations and work with brands to solve root causes.

Back-Office Consumer Tasks :

Follow up on tasks such as coupons and health certificates.
Manage country-specific systems.

Requirements:

Minimum of 2 years of experience.

Excellent communication skills.

Strong collaboration abilities.

Knowledge of the beauty market and brands.

Project management skills (marketing, tech, etc.).

Consumer centricity and knowledge of UK culture.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.