Role Objective

The role of the Cloud 9 Concierge is to provide a full and comprehensive concierge service to our Cloud 9 Members to ensure their every need is met in line with the Cloud 9 offering. The Cloud 9 membership is our ultimate spa membership and as such, the members receive a bespoke, and highly efficient service from our concierge. The Cloud 9 concierge is responsible for the entire Cloud 9 offering, from answering emails and booking spa days, to organising exciting monthly events.

Main Duties and Responsibilities

• Ensure a full, comprehensive and tailored service is provided to all Cloud 9 members.
• Responsibility for the Cloud 9 concierge phone line, ensuring calls are answered in a timely manner and in line with departmental targets.
• Have responsibility for the Cloud 9 email account, ensuring all email queries to the Cloud 9 inbox are responded to in an efficient, friendly, and helpful manner, ensuring queries are escalated appropriately to Reservations management when necessary.
• Responsibility for the entire Cloud 9 membership life cycle, including signing up new members, ensuring all relevant information is obtained and furnishing the members with all relevant information regarding their membership. The concierge is also responsible for responding to prospective members with relevant information when requested.
• Conduct all administrative tasks associated to the Cloud 9 membership, including but not limited to taking and confirming treatment bookings, providing complementary day passes to Cloud 9 member guests, booking meeting/work spaces, book personal training sessions and communicating special offers to Cloud 9 members.
• Liaise with the General Manager at each property to arrange and facilitate monthly and quarterly social events at each of our six properties, ensuring all Cloud 9 members have been invited, and communicated with.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform