Clinical Health System Manager

2-3 months contract with local authorities

Job Summary:

·         This role will be responsible for the Clinical Health System Management, in Early Help and Children’s Health 0-19 Service. The post holder will oversee the efficient operation and optimisation of clinical information system and manage ongoing requirements of the Service supporting optimal use of the Electronic Patient Record Management System, RiO. Providing leadership, stakeholder management, capability to independently challenge and escalate in order to get to the right solution for key stakeholders.

·         To ensure governance and compliance arrangement are fit for purpose, monitored and developed in line with changes in service and the wider operational environment.

Key Duties/Accountabilities (Sample):

·         Configuration Management – Develop and implement configuration management plans. Control and document changes to configuration items. Support and maintenance of clinical health systems, ensuring seamless integration into existing workflows and oversee system updates, upgrades, and troubleshoot issues promptly.

·         Data Management - Ensure the accuracy, integrity, and security of clinical data within the health system, collaborate with IT and data management teams to implement data governance policies

·         Leadership - Provide strategic direction, leadership and advice on all matters relating to the Clinical Health System RiO.

·         Collaboration - Work closely with clinical staff, BSMI, IT professionals, RiO supplier (Access Group) and administrators to understand departmental needs and optimise system functionality.

·         Project Management - Manage projects related to the implementation of new systems or upgrades, ensuring timelines and budgets are met and collaborate with stakeholders to define project scope, objectives, and deliverables.

·         Change Management - Be responsible for reviewing and making recommendations for modifying any related governance frameworks and procedures in response to the changing needs of the Service to ensure they are fit for purpose and RiO is embedded effectively into working practices. Ensure the Council remains up to date in others use of RiO ensuring best practice is shared across internal and external partners.

·         Budget Management - Manage the budget for on-going, one-off, system development, maintenance and support. Monitor and approve all RIO related expenditure to ensure expenditure remains within budget.

·         Quality - Ensure effective quality assurance and the overall integrity of the system is demonstrated at the Governance and Quality Board. Focusing inwardly on the internal consistency of staff use of RiO, and outwardly on its coherence with wider contribution to the social services and Health bodies and systems ensuring appropriate interfaces are maintained in line with requirements of the head of service.

·         Training - Ensure the annual training requirements for all RiO users in the Children’s Health 0- 19 Service are met in full, currently delivered by MeLearning and internally delivered practice training sessions. Develop and conduct training programs for clinical staff on the effective use of clinical systems and provide ongoing support to users, addressing concerns and optimising system utilisation.

·         Support Services - Ensure the RIO Support Intranet site is fit for purpose, maintained and developed in line with the changing needs or the Service: ensuring the development and amendments of relevant templates and other back end procedures, to include the help desk functionality being fit for purpose and driving and required changes with the BSMI Team in a timely manner; ensuring Practice Guides and procedures are up to date and maintained on an appropriate review cycle as agreed with Head of Service.

·         Governance Framework - Ensure the RiO Systems Governance Framework meetings take place, minutes taken and actions delivered in a timely manner in line with the schedule.

·         Communication Plan – Ensure there is a clear and complete communication plan in place to keep the service appraised on planned development activity and ensuring changes are effectively communicated to staff.

·         Learning and Development – Ensure the continuing development of clinical system aspires to be best in class

Essential experience and qualification:

·         Working knowledge of relational databases such as RiO, basic working knowledge of programming / SQL.

·         Knowledge of Children’s Health (physical and mental health and well-being and the Public Health agenda

·         A degree-level qualification and/or equivalent attainment through recent relevant work experience.

Additional information to note:

·         This position is located in London – E16

The closing date for this position is 12/07/2024