THE PURPOSE OF THE ROLE
Playing a key role in the business, the Office Assistant will support the Instructions team and wider business with administrative and clerical tasks.
WHAT YOU WILL BE DOING AS OFFICE ASSISTANT
Business
Meet and greet visitors onsite, acting as point of contact.
Answering the telephone in a timely and professional manner, transferring calls to the relevant team member, taking and relay messages.
Receiving post, scanning, and distributing.
Managing outgoing post, including printing and franking of outgoing post including parcels; special and recorded delivery mail.
Issuing customer and client satisfaction survey.
Assisting with Enquiry and Report chasers when required.
Assisting the Business System and Performance Manager with duties including:
Dealing with IT equipment
Ordering stationary
Maintaining the Text Anywhere System
Making new starter labels
Monitoring the internal support e-mail inbox
Instructions Team
Assisting with the downloading of medical documentation to case
Assisting with acknowledging receipt of documentation received
Responding to trial availability requests
Creating appointment letters
Ensuring that records are saved to the database in line with procedures.
Ensuring that data records are input accurately and kept up to date.
SKILLS AND EXPERIENCE REQUIRED
Confident communication skills, including an excellent telephone manner.
Ability to multi-task, prioritise and work to tight deadlines.
Superb attention to detail.
Reliable, hardworking, and extremely conscientious.
Can do attitude, happy to support all teams across the business.
Excellent knowledge of all Microsoft Office applications.
PERSONAL ATTRIBUTES
Curious to challenge the status quo and develop new skills.
Unified in working together for the same goals and vision.
Driven to achieve, succeed and progress.
Passionate about our customers, our business and personal performance
In addition to a competitive salary, we offer 23 days holiday, a contributory pension, and a healthcare scheme with Simply Health.
We have regular communication events, yearly award ceremonies and we have achieved Gold standard for Investors in People and have been voted the 43rd Best Small Employer in the UK for 2022.
You can find out more about us at www.bushco.co.uk
We look forward to hearing from you!
