Clinic Co-ordinator (Booking Clerk) - Radiology

Job summary

Are you looking for a new challenge, working in a fast paced environment? If so this could be the role for you!

An exciting opportunity has arisen with the Radiology Department for a Booking Clerk

The successful candidate must be flexible, forward thinking and proactive and require a commitment to ensure we provide a high quality service to our patients. This is a challenging role which requires excellent communication and empathy skills.

This is a rewarding and varied job with the opportunity to develop your skills.

The main purpose of this job is to be responsible for the management of the waiting lists, to actively monitor, maintainand validate them, ensuring the data is relevant and accurate.

The position is hours per week

Main duties of the job

To work together with other staff to promote a smooth and efficient work flow through the Department.

To be proactive and forward thinking to ensure correct management of waiting lists.

To participate in a range of shifts, to include evening and weekend shifts as required in line with the demands and requirements of the service.

To assist the Radiology Admin Lead in undertaking regular reviews of the office protocols and guidelines by providing advice on changes in working processes.

To undertake any other clerical duties that may be necessary for the speedy progression of both results and patient through the department to include secretarial support as required.

About us

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.

More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right the time.

Job description

Job responsibilities

Please see the attached job description and person specification for more information about the role and responsibilities.

Person Specification

Education & Qualifications

Essential

Good Standard of General Education

GCSE in English & Maths

Skills, Knowledge & Abilities

Essential

Ability to effectively communicate both verbally, on the telephone and face to face to a wide range of people

Ability to work under pressure and deal with difficult and stressful situations

Good telephone manner

Ability to prioritise workload to meet National Targets to prevent breaches

Experience

Essential

Previous Clerical/Admin Experience and worked with the General public

Good Communication Skills and Telephone Manner

Desirable

Knowledge of Hospital IT systems

Previous experience on managing 'Waiting List' information

Medical Terminology experience