Your Role
and What You'll Be Doing
The Client Sharing Executive plays a key role in our Group strategy, focusing on understanding and meeting client needs through our legal services. This role is at the heart of implementing and driving our Client Sharing Programme, all about providing support to our legal teams to develop strong, lasting client relationships while aligning with our broader business objectives.
What You’ll Be Doing
To implement the client sharing programme to support business wide strategy with the strategic aim of:
Supporting our clients with a lifetime of legal needs
Maximising profitable revenue
Growing revenue from current clients and referral sources.
Manage the development and maintenance of a champions network to drive best practice and share insight from across all business areas
To be proactive and visible in the Irwin Mitchell office network, delivering presentations and activities to drive awareness engagement and understanding of the breadth of client needs and the services we have to support them
To work collaboratively with both central and legal teams to implement and execute the client sharing programme to maximise opportunities and outcomes for the Group
Manage the development and implementation of a co-ordinated internal communications plan that delivers regular updates to the business, through a variety of channels
Utilise and develop a client sharing insights dashboard to track and share performance across business units, teams and individuals
Develop, review and report on the client sharing outcomes and plans, ensuring the strategic objectives are well understood and executed by the Business
Share best practice knowledge, ideas and details of activities amongst other business units and teams
Support the wider Client Experience Department to achieve its objectives.About You
Sets very high standards for self, leads by example, shows mental resilience and always delivers
Highly organized, adept at managing multiple tasks and priorities with meticulous attention to detail, ensuring seamless operations and project delivery.
Great influencer - able to inspire, motivate, and drive others into action through effective communication and encouragement
An articulate verbal communicator, who adapts style to meet the differing needs of the audience
Customer caring and customer-focused, dedicated to understanding and meeting client needs, and providing outstanding service and support.
Embraces flexibility and creativity; thrives in dynamic environments, challenges conventional approaches, and seeks innovative solutions for improvement.
Ability to work independently with a high level of autonomy, taking initiative and making informed decisions that align with company goals.
Ability to build and manage positive relationships internally and drive collaborative working
Proactive approach, anticipating needs and acting decisively without the need for constant direction.
Strong in written communication, including the creation of compelling visual presentations that convey complex information clearly
Self-aware and passionate about personal growth, as well as committed to the development and learning of team members, fostering a culture of continuous improvement.
Experience of working in a multi-disciplined team in a medium sized organisation
Desirable
Understanding of how professional services organisations operate
Experience of working in the legal sectorOur Benefits - What We Can Offer You
25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35hrs of extra holiday too.
Generous and flexible pension schemes.
Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported to work in a way that best suits you. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.
We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!
Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.
Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.
