Job Details
Eden Scott's Client a leading financial services firm dedicated to providing exceptional service and innovative financial solutions to their clients. Based in the heart of Edinburgh, our client pride themselves on commitment to excellence, integrity, and client satisfaction.
Job Description:
Our client is seeking a highly motivated and experienced Client Services Manager to join a dynamic team. The ideal candidate will be responsible for managing and enhancing relationships with clients, ensuring their needs are met with the highest level of service and professionalism.
Key Responsibilities:
Client Relationship Management: Build and maintain strong relationships with clients, understanding their financial goals and providing tailored solutions.
Service Excellence: Ensure the delivery of exceptional client service through effective communication, problem-solving, and proactive management.
Team Leadership: Lead and mentor a team of client service representatives, fostering a collaborative and high-performance work environment.
Process Improvement: Identify opportunities for process enhancements to improve efficiency and client satisfaction.
Compliance: Ensure all client interactions and transactions comply with industry regulations and company policies.
Reporting: Prepare and present regular reports on client service performance, client feedback, and service improvement initiatives.
Qualifications:
Experience: Minimum of 5 years of experience in client services, preferably within the financial services industry.
Skills: Excellent communication, interpersonal, and problem-solving skills. Strong leadership and team management abilities.
Knowledge: In-depth understanding of financial products and services, as well as relevant regulations and compliance requirements.
Attributes: Customer-focused, proactive, and able to work effectively in a fast-paced environment.
What We Offer:
Competitive Salary: Attractive remuneration package commensurate with experience.
Benefits: Comprehensive benefits including health insurance, retirement plans, and performance bonuses.
Career Development: Opportunities for professional growth and development through training and mentorship programs.
Work Environment: A supportive and inclusive work culture in a prestigious location in Edinburgh.
