Job Details
ClientServices and Onboarding TeamLeader
Department: FinancialLitigation
Location: CentralLondon
Work Type: Fulltimeonsite
Salary: up to£36000(DOE)
Adistinguished Legal 500 firm are on the lookout for a ClientServices professional to join their ambitious and fastevolvingteam!
Theirfinancial litigation department is currently running a range ofclaims for Business Energy Motor Finance Missold Pensions andHousing Disrepair with further plans of significantexpansion.
TheRole
Responsibilities
Requirements
If thisrole appeals to you please do not hesitate to apply or contactTamara at
Weactively welcome applications from individuals of all backgroundsand are committed to fostering diversity inclusion and wellbeing inour organisation. If you need any assistance with your applicationplease feel free to reach out to a member of our teamdirectly.
Department: FinancialLitigation
Location: CentralLondon
Work Type: Fulltimeonsite
Salary: up to£36000(DOE)
Adistinguished Legal 500 firm are on the lookout for a ClientServices professional to join their ambitious and fastevolvingteam!
Theirfinancial litigation department is currently running a range ofclaims for Business Energy Motor Finance Missold Pensions andHousing Disrepair with further plans of significantexpansion.
TheRole
- Todeliver excellence working collaboratively with the rest of theFinancial Litigation team to ensure the smooth and timelyassessment and progression of incoming packaged cases from theirreferrers.
- Tocomplete all administrative tasks from the receipt of the case tothe completion of the litigation funding application
- Providethe case to the Paralegal Teams so they can commence the nextstages of theclaim.
- Todevelop a clear understanding of the case types criteria andprocess to produce the best quality output. Training will beprovided
Responsibilities
- Overseeingyour team in the management of their third party packaged caseReferrers: onboarding training developing and maintaining strongrelationships collaborating reporting and providing feedback on theservices they areproviding.
- Exceptionalcustomer service during the signup & onboarding of newclients (claimants) to the lawfirm
- Smoothcommunication and management of relationship for 3rd partyproviders involved in early stages of the claims including ExpertReport Writers Counsel Insurance providers and LitigationFunders.
- Maintainingthe CRM system for all the prefunding cases – ensuringprocesses are followed and information is accuratelyrecorded.
- Drivingyour team to meet billing targets and signup targets amongst otherKPIs as defined by your LineManager.
- Suggestingnew strategies and ideas to boost the departmentsgrowth.
- Managementof your team: onboarding providing training setting targetsdeadlines and conducting regular 11s to ensure their individualwellbeing progress and work ethic ismonitored.
- Beingavailable at any stage to support the Practice Manager and Lawyersto deliver any other tasks required and reporting upwards toManagement in Their centraloffice
- Diligentlymaintain fair and accurate records of the work which you haveundertaken under supervision in respect of all matters under yourcare and conduct on theCMS;
- Regularmaintenance of time recordingrecords.
- Generaladministrative duties such as handling potential client queriesfrom walk ins or calls correspondence andfiling.
Requirements
- Musthave excellent attention to detail communication leadership andtraining skills
- Ensurethat your team members have a clear understanding of the cultureand expectations of individuals within theirworkplace.
- Beable to deliver all other tasks set by management such as carryingout various research assisting with projects and cases andreporting in a timely fashion to meet strict deadlines
- Mustbe proficient at case management from an administrativeperspective
- Minimum3 years’ experience working in a similar legalenvironment and have had exposure/training in managingteams
- Excellentcustomer service skills alongside sales and onboarding in a similarenvironment.
If thisrole appeals to you please do not hesitate to apply or contactTamara at
Weactively welcome applications from individuals of all backgroundsand are committed to fostering diversity inclusion and wellbeing inour organisation. If you need any assistance with your applicationplease feel free to reach out to a member of our teamdirectly.
