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Client Service Officer

London, England,
Company: Page Personnel
Category: Office and Administrative Support Occupations
Published 1 month ago
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Job Details

  • Permanent Client Service positions within a newly listed FTSE250 business
  • Incredible culture, office, progression, training and development

    • About Our Client

    Our client is an established player in the payments, banking and risk management space. They're now boasting a workforce of over 500 dedicated employees. Headquartered in London (Paddington), they are at the forefront of innovation in their industry, providing top-tier solutions to a diverse range of clients.

    Job Description

    *Working closely with the Head of Client Services in a new and exciting function to the business.*Provide excellent and professional client service and support.*Manage large volumes of queries covering payments, FX and on-boarding.*Drive and develop processes and procedures to limit risk and drive client efficiency.*Lead the on-boarding of clients ensuring the end-to-end set-up is completed.*Perform in depth root cause analysis of queries and generate plans to prevent future reoccurrence.*Manage and drive internal and external facing projects to key deadlines.*Support the roll out and management of a Query Management System business wide; building and incorporating workflows and SLAs.

    The Successful Applicant

    A successful Client Service Officer should have:

  • 1-3 years within client service in a financial services business
  • Understanding of FX, payments and day to day query management
  • A strong educational background in a related field.
  • Excellent communication and interpersonal skills.
  • A keen interest in the technology and telecoms industry.
  • Proven customer service skills.
  • A team-oriented mindset.
  • The ability to handle high-pressure situations.
  • Strong problem-solving skills.
  • A commitment to professional development and learning.

    • What's on Offer

  • A competitive salary ranging from £31,500 to £38,500.
  • 25 days holiday leave.
  • Performance-based bonus.
  • Study support for career development.
  • An exciting and innovative work environment in London.
  • The opportunity to work with a diverse range of clients in the technology and telecoms industry.

    • We encourage all candidates who believe they fit this profile to apply. This is a fantastic opportunity to join a leading company in the technology and telecoms industry.

    Start Your Career at Page Personnel

    For this job you can start work immediately. Apply now and get the job.
    Job offer: Client Service Officer

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