Job Details
Responsibilities
:Front line support, via email and telephony, navigating all internal partnerships and activities throughout the enquiry to deliver an accurate and timely service.
Provide real-time technical support, to our clients, for all the HSBC Innovation Banking online payment and card channels.
Form strong client relationships through regular verbalmunication, understanding our client’s business and priorities.
Dealing with theplaints team of any customer drivenplaint received.
Requirements
The Expertise you have:
Strong experience in banking or card operations, or a prior client facing role.
An understanding of cash management, payment clearings and/or corporate card programs.
Excellentmunication abilities, including strong written and verbal skills, and the ability to explainplex issues and convey information, both internally and externally.
Standard Hours: – (40 hours per week)
Where you’ll be based:
Our home office in Finsbury Square, London. We offer hybrid working to our employees, so you can flex between home and the office.
Equal Employment Opportunity
We know that some people may be put off from applying for a role if they don’t meet all elements of a job description. If you think you can make a difference to our business, then why not give us a try?
HSBC Innovation Banking is an equal opportunities employer. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, age, religion, sexual orientation, disability or neurodiversity.
If you’d like to apply for one of our roles and need adjustments made, please contact our Recruitment Helpdesk:
Job ID RK/ 0000JWF2