Job Details
Job Description And Responsibilities
Team Summary
The Client Services Team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.
An exciting opportunity to join the newly established Global Acceptance Client Services team, supporting key Global Acceptance Partners. Visa has the opportunity to improve the client experience, depth of relationships and deliver mutual revenue growth for its key global Merchant and acquirer partners. These clients want to enhance their global relationships with Visa, leverage our insights, data, relationships and talent to help grow and enhance our mutual business interests.
This role will therefore play a critical role in supporting the design and leading the documentation of the unique and differentiating aspects of the Visa Client Experience within MS&A, at global, regional and local levels and fully integrating seller side support into our support service model.
Position Summary
We are seeking a highly skilled and experienced Senior Consultant to join our team. The successful candidate will play a pivotal role in working across the business to document and design processes for acceptance clients across Visa.
Your key responsibility will be to document the end-to-end processes supporting global, regional and local acceptance partners, while contributing to the thought leadership to ensure a strong client centric and consistent global operating model. This will include both existing (done in pockets locally & regionally) processes and Target Operating Models (TOM) for global acceptance clients and a scalable model for collaborating with other regionally managed acceptance clients along with the ecosystem long tail acceptance clients. Therefore, client types in scope will include acquirers, acquirer processors, merchants, enablers and other ecosystem partners.
This role will be key to establishing effective pro-active support for our top global Merchant, Acquirer and Tech partners, while ensuring a consistent experience across the globe for acceptance clients. The key objective will be documenting, aligning, and socializing at multiple levels (internally and externally) how support operates today, will operate in the future and the process to get there.
This role is a direct report to the Senior Director, Customer Experience Design and will collaborate closely with the senior director along with a range of colleagues across Client Services, MS&A and the wider business.
Main Job Responsibilities
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
Requirements:
Preferred Qualifications:
The ideal candidate is a team player who is able to build strong relationships with stakeholders, has a keen eye for detail, and can work independently to drive process improvement initiatives. If you are a problem solver with strong negotiation skills, we would like to meet you.
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.