Job description
Idex Consulting have partnered with an accomplished employee benefits and pensions administration services who are looking for talented individuals to join their team.
Client Director/Senior Client Director is responsible for the strategic commercial development and operational management of client relationships and service solutions for an agreed portfolio of clients.
Client Director/Senior Client Director will identify and implement commercial development strategies, as agreed with the Client Portfolio Leader, and work with Portfolio Operations Officer to implement operational effectiveness plans across an allocated portfolio of clients, in order to achieve targeted commercial outcomes performance goals, whilst at the same time, mitigating business and commercial risk.
Key responsibilities:
Responsibility for account management of a specified number of key clients
Oversee day-to-day client and operational activities of such accounts, based on an agreed set of KPIs
Understand and meet client needs effectively, managing risks and adhering to procedures
Lead the growth of the portfolio of clients' revenue and contribution lines aligned with internal targets set by the Client Portfolio Leader
Operate as a commercial lead for clients, implementing creative financial and contractual constructs as appropriate
Lead and manage team/s efficiently and cost-effectively, maintaining quality service at fees that are competitive within the pensions market
Ensure that the quality of service provided to stakeholders is continuously high and improves year on year
Manage costs and provide necessary financial information for business and audits
Encourage mentorship and the continuous development of direct team, supporting career progression where possible
Experience & Technical knowledge:
Strong business development-focused account management experience, with the proven ability to manage multiple high-growth accounts, whilst also effectively owning and transforming the operational delivery
Experience in pensions management with a deep understanding of the challenges for employers and trustees
P&L management experience
Experience formulating creative client deals
Administration operational delivery knowledge
Desirable:
Defined benefits
Employee benefits experience
On/Offshore operational delivery experience
Operational transformation experience
PMI Qualifications
Demonstrable planning skills
