The Role
Supporting the Head of Property Claims, in adjusting all inward claims within claims handling authority.
Understanding and complying with the Lloyd’s Minimum Standards and Claims schemes where appropriate.
Liaising and meeting with Claims Agreement Parties, Brokers and Underwriting teams. Attending market and internal meetings on behalf of the Syndicate as appropriate.
Instructing Loss Adjusters, Lawyers and other third-party Experts as needed.
All claims are to be handled in accordance with claims handling procedures and any relevant Service Level Agreements, taking due note of MRSG regulatory responsibilities.
Reporting claims in accordance with reporting requirements.
Measuring claims process performance and claims leakage regarding indemnity spend, claims savings (subrogation, salvage and recoveries), adherence to policy wordings and correct application of excesses, limits and endorsements.
Owning key relationships with business partners.
Initiating regular claims case reviews on a statistically significant sample; sharing your findings and recommendations with the respective TPA, MRSG claims and underwriting teams for continuous service and business improvement.
Identifying, evaluating and benchmarking of our external TPAs, loss adjusters and other third-party service providers (incl. customer contact centres); promoting “best practices” and minimising claims leakage.
Providing feedback on individual complaints and trend analysis
Monitoring developments in the insurance market or other relevant industries and identifying technologies which could substantially improve the customer claims journey.
You must therefore adhere to the following principles.
You are required to comply with the PRA and FCA conduct rules.
Knowledge and Skills
ACII qualification/ progressing towards ACII qualification.
Demonstrate willingness to continue to develop knowledge through formal and informal learning, both internally and externally to the organisation.
Proven claims handling experience is US personal lines and commercial property classes of business.
Management of TPAs and/or Coverholders with delegated authority.
Strong stakeholder Account Management experience.
Flexibility to adapt to the needs of the business and work on UK, International and US claims as both lead and follow.
If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!
