Job Details
Village Hotels know how to party and there is no better time to celebrate than Christmas!
We are looking for a number of Christmas Coordinators to join the team from now through to the end of December 2024 to help us promote and coordinate our parties, private events, Pub & Grill parties, family gatherings and children’s events for our Christmas Programme
The role will include:
Assist with the sales planning of who to target as attendees at each event
Outreach activity to local businesses and organisations including business parks, retail parks, schools, colleges and sports clubs etc
In reach promotional activity within the hotel to create interest and secure new bookings eg leisure club member activity plans, lobby hosting etc
Proactive telephone calls to both past and potential new customers to secure bookings and answer any queries that they may have
Upsell telephone calls to guests staying over the Christmas period
Assisting with the co-ordination of events including chasing payments, menu & drinks choices and dealing with any special requests
Learning to use the booking systems and updating this with the relevant information in an accurate and timely manner into Sales System
Research and action exposure on local organisations intranets/ social media and promotional forums
Updating Sales System with daily figures inputting new ticket sales and reconciling payments
Chasing final balance payments
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Join us and we can offer you benefits such as…
Complimentary full leisure club membership for you and a family member or friend worth £1200
Discount on all overnight stays at Village Hotels
Up to 40% discount on food and drink at any Village Hotel
Excellent training and development
Discounts and cashback offers on many high street brands
A range of well-being and healthcare benefits
Financial wellbeing - Wagestream
Employee Assistance Programme
Flexible and home working opportunities
A fun, supportive and inclusive work environment with loads of development opportunities
Regular team events and incentives
Monthly well-being programme for all employees to support your mental health
Anniversary rewards for key milestones of service
The successful candidate will:
Have an outgoing, personable character
Be target focussed
Be flexible to work evenings and weekends as required
Have great attention to detail
Be confident on the telephone and face to face with clients
Have knowledge of social media
Have good written English
Have experience of customer service ( does not need to be hospitality)
Have a valid driving licence and access to a car
Contract Dates: from (start date) until 31st December 2024 inclusive.
Hours per week : 37.5hrs
