Job Details
Job Category : Commercial
Location : Weston Mill Cemetery & Crematorium, Plymouth City Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:30
Salary: £12.18
The role holder will provide ceremonial front of house funeral duties which will be of a high quality, customer focused, flexible and with an attention to detail. These duties will include Chapel Door attendant, attending interments, scatterings and linked services.
Role outcomes
Ceremonial duties to include
receiving the funeral cortege,
family and mourners and usher
into the chapel. This also
includes traffic management.
(50%)
Members of the public, funeral
directors, clergy, celebrants and
contractors are assisted with
their enquiries and activities.
(30%)
Sites and buildings are open and
available during operating hours
(5%)
Audio visual equipment is
checked on a regular basis
throughout the day (5%)
Chapel, Waiting Room, Toilets
and Book of Remembrance
Rooms are well maintained and
safe for mourners and other
visitors throughout the day. (5%)
Displaying floral tributes in the
flower viewing area throughout
the day. (5%)
Essential qualifications/ knowledge
Either 2 GCSE’s Grades A* – C (9-4) in English and Maths or equivalent in literacy and numeracy commensurate with the grading of the post.
Customer service knowledge
Essential experience
Demonstrable experience of working in a sensitive and compassionate service
Experience of giving information and signposting customers in a sensitive and professional manner on an individual or group basis.
Experience of providing excellent customer service
Essential skills
Communication skills required to exchange information verbally and ability to signpost customers and tactfully respond to their enquiries and complaints.
Judgement skills are required for identifying straightforward solutions to simple problems.
Customer care skills are required to deliver an excellent service to customers
Team working skills and the ability to work together with colleagues to deliver a cohesive, joined-up service to customers.
Time management skills to prioritise demand appropriately, be punctual and meet deadlines
