Job Details
Category Manager
Salary 45,000- 55,000 Location Glasgow - Hybrid Shift Pattern Days Hours per dayThis is a Permanent, Full Time vacancy that will close in 16 days at 23:59 BST.
The Vacancy
Job Purpose:
The Category Manager will be strategically minded and will support in the development and implementation of procurement strategies ensuring cost efficiency, quality and supplier reliability. The role involves managing supplier relationships, negotiating contracts and collaborating with internal stakeholders to meet City and our Client’s objectives.
Key Accountabilities:
Manage all supplier relationships and contract delivery for allocated suppliers
Build strong engagement and trust with City’s customers, responding promptly to client requests and using performance scorecards to demonstrate achievement of delivery targets and contractual compliance
Support category strategy development.
Create and oversee a regular supplier audit regime to assure City and its customers of suppliers’ compliance regarding health and safety, and other key compliance aspects
Work will customers to set annual budgets and ensure alignment within wider procurement team to deliver schedule of services in line with budget
Act as an escalation point for all supplier related issues
Exercise financial control by monitoring actual spend versus budget on a monthly basis, ensuring that any overruns are challenged and reported
Work with finance team to resolve any supplier payment or accounting issues.
Carry out in-store visits and deal directly with the senior client on all issues
Work with wider procurement team and finance team to manage all budgets within target, optimising the best value and where possible the lowest cost, without compromising service (where required)
Review management information to ensure delivery of customer KPI’s/SLA’s and statutory obligations meet or exceed requirements
Escalation of PPM task closures and certification (for areas where we don’t have a National Manager/Specialist)
Create a standard reporting pack for all key supplier relationships, providing updates to the wider city team and customer where required.
Support reactive job delivery and quote process with city field teams where there are issues across the supply chain or with specific suppliers.
Lead regular monthly supplier service reviews with allocated suppliers.
investigate any supplier escalations, assessing the situation and ensuring remedial action plans are put in place and work with the wider procurement team to coordinate responses to the client.
Communicate all material breaches or escalations head of supplier management and the Head of Procurement and Strategic Partnerships
Ensure the effective implementation of escalation and critical incident management processes to protect service delivery.
Lead and manage performance improvement plans within the allocated supply chain.
Develop and promote a culture of behavioural safety within the team, ensuring effective reporting and investigation of any potential hazards or near misses, incidents, and accidents.
Work in conjunction with the Sourcing Managers and the customer onboarding team to ensure effective contract mobilisation following contract award
Actively promote supplier development in order to help identify and target efficiencies and innovative solutions that deliver more value to City and its customers.
Work with the strategic supplier management lead to ensure full integration with performance management programs across all suppliers.
Work with the wider business and FM support teams to identify opportunities and agree plans to deliver process improvement, efficiency, and best practice.
Ensure alignment with the wider business and operational teams to embed a one city approach when dealing with suppliers
Manage the overall delivery of objectives in accordance with the business strategy.
Knowledge, Skills, and Abilities:
5 years’ experience of working within a procurement or supplier management environment.
CIPS qualification or equivalent is desired
A working knowledge of the maintenance service within the FM industry is preferrable, with previous working knowledge of a multi-site contracted environment being desirable.
Knowledge of retail and hospitality or customer service industry, preferred, but not essential
Strong commercial and supplier management experience and capability
Strategic and Procurement Process mindset
Credibility to deliver a successful SRM programme
Understanding of contracts and the key service deliverables within contracts
Ability to build strong stakeholder relationships, influence and work with people at all levels across a diverse and complex business structure
Excellent verbal and written communication skills to communicate persuasively and confidently at senior management level
Experience of delivering a supplier management programme in a large organisation
Substantial supplier and contract management experience in a senior role
Experience in supporting negotiation of significant supplier contracts
Demonstrable experience in managing supplier relationships
Experience in delivering change
Proven track record in educating stakeholders and gaining alignment to a supplier management framework
Proven track record of managing supplier performance and resolving commercial and contractual issues
Experience in managing regional multi-site suppliers
Strong PC literacy, with experience in extracting, collating, and presenting performance data
Experience in managing financial budgets.
The Company
In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal – to make a positive change in the facilities management industry.
The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.
It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world’s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.
Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.
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