Job Details
Organisation Portsmouth Community Football Club Limited Salary £11.44 per hour Location Portsmouth football Club, Fratton Park, Frogmore Road, Portsmouth PO4 8RA Contract type (Part time) Closing date 31 August 2024 Job Description Job title : Casual Ticket Office Assistant
Hours of work: Casual
Reports to: Ticketing Manager
Remuneration: National minimum wage
Role summary
We are looking for a dynamic, friendly, and a reliable individual to join our Ticket office and support sale of both match day tickets and season tickets for Portsmouth Football Club and Pompey Women’s Community football club. The role will require you to complete general admin duties relating to the sale and maintenance of tickets whilst always delivering the most premium customer service.
Your key responsibilities will include:
- Process ticket request face to face or over the phone.
- Reporting to the Supervisor, you will be the face of the ticket office, deal with queries for fans booking online.
- Act as a custodial of the data collected during the ticketing process.
- Deliver the highest standard of service for our fans by ensuring their needs and queries are met professionally whilst attempting to always exceed their expectations.
- Resolve queries via email, telephone, face to face
- Ensure all transactions are balanced up at the end of each working day
- Work alongside other departments to ensure smooth operational activities.
- To work flexibly as required around match days, including evenings and weekends.
- Support Supervisor with ticketing admin work when required.
Your Skills and Experience
- Customer service experience preferred
- Previous ticketing experience desirable, but not essential
- Friendly, with a can-do attitude with flexible approach to work
- Able to work in pressurised environment
- Excellent communication skills
Equality, Diversity and Inclusion
- To support the development and implementation of the club’s Equality, Diversity and Inclusion Policy. Promoting best practice and to be the catalyst for change.
- To promote and drive accountability around diversity and inclusion in the workplace.
- To promote and create an environment for equal opportunities for all colleagues, customers and stakeholders.
Ready to Lead the Way?
The Club will not consider applications via third parties.
To apply send your CV and cover letter to Lina Small.
If you don’t hear from us within 7 days of the closing date, please consider that your application was unsuccessful.
Given the hours of work in this role, the successful candidate should live within close travel proximity to Portsmouth or be willing to relocate to within close proximity to the city.
At Portsmouth Football Club we are committed to Equality, Diversity and Inclusion and we aim to build an accurate picture of the make-up for our talent pools. Therefore, we ask that you submit the information on the below link to ensure we are always attracting a broad and diverse range of exceptional talent from all areas of society. Responses are anonymous and the data gathered will be used to inform our future initiatives but filling in this form is voluntary.
General information
We promote an equal, diverse, and inclusive workplace and weare committed to providing the best experience for our colleagues. As a business we aim to be as representative of as many sections of society as possible, and for each colleague to feel respected and able to give of their best every day. We ensure that we treat people the right way, promote respect and believe that making the most of our differences is the key to the success of our business.
We take a robust approach to modern slavery and human trafficking and our organisation is absolutely committed to preventing slavery and human trafficking in our corporate activities, and to ensuring that our supply chains are free from slavery and human trafficking.
Safeguarding
Portsmouth Football Club is committed to the safeguarding and welfare of all children, young people and adults at risk and expects all staff and volunteers to share this commitment. We are committed to ensuring that any club related activity will be in a safe environment where children, young people and adults at risk are protected from harm or abuse whilst under our care.
We acknowledge that every child, young person, or adult at risk who plays or participates in football should be able to take part in an enjoyable and safe environment and be protected from poor practice and abuse. Portsmouth Football Club recognises that this is the responsibility of every adult involved in our club.
We must always respect the dignity and spirit of all people, including children, young people and adults at risk. Treat everyone fairly, encourage a supportive and positive environment to promote healthy competition, skill development, fun and achievement. Avoid contact or conduct that may be interpreted or defined as inappropriate.
Data Protection
The Club process all personal data collected during the recruitment process in accordance with complies with Data Protection Act (2018) and GDPR. Data collected as part of the recruitment process is held securely and accessed by, and disclosed to, individuals only for the purposes of managing the recruitment exercise effectively. All data that is deemed unnecessary will be disposed off at the end of recruitment process in line with our GDPR procedure.
Hours of work: Casual
Reports to: Ticketing Manager
Remuneration: National minimum wage
Role summary
We are looking for a dynamic, friendly, and a reliable individual to join our Ticket office and support sale of both match day tickets and season tickets for Portsmouth Football Club and Pompey Women’s Community football club. The role will require you to complete general admin duties relating to the sale and maintenance of tickets whilst always delivering the most premium customer service.
Your key responsibilities will include:
- Process ticket request face to face or over the phone.
- Reporting to the Supervisor, you will be the face of the ticket office, deal with queries for fans booking online.
- Act as a custodial of the data collected during the ticketing process.
- Deliver the highest standard of service for our fans by ensuring their needs and queries are met professionally whilst attempting to always exceed their expectations.
- Resolve queries via email, telephone, face to face
- Ensure all transactions are balanced up at the end of each working day
- Work alongside other departments to ensure smooth operational activities.
- To work flexibly as required around match days, including evenings and weekends.
- Support Supervisor with ticketing admin work when required.
Your Skills and Experience
- Customer service experience preferred
- Previous ticketing experience desirable, but not essential
- Friendly, with a can-do attitude with flexible approach to work
- Able to work in pressurised environment
- Excellent communication skills
Equality, Diversity and Inclusion
- To support the development and implementation of the club’s Equality, Diversity and Inclusion Policy. Promoting best practice and to be the catalyst for change.
- To promote and drive accountability around diversity and inclusion in the workplace.
- To promote and create an environment for equal opportunities for all colleagues, customers and stakeholders.
Ready to Lead the Way?
The Club will not consider applications via third parties.
To apply send your CV and cover letter to Lina Small.
If you don’t hear from us within 7 days of the closing date, please consider that your application was unsuccessful.
Given the hours of work in this role, the successful candidate should live within close travel proximity to Portsmouth or be willing to relocate to within close proximity to the city.
At Portsmouth Football Club we are committed to Equality, Diversity and Inclusion and we aim to build an accurate picture of the make-up for our talent pools. Therefore, we ask that you submit the information on the below link to ensure we are always attracting a broad and diverse range of exceptional talent from all areas of society. Responses are anonymous and the data gathered will be used to inform our future initiatives but filling in this form is voluntary.
General information
We promote an equal, diverse, and inclusive workplace and weare committed to providing the best experience for our colleagues. As a business we aim to be as representative of as many sections of society as possible, and for each colleague to feel respected and able to give of their best every day. We ensure that we treat people the right way, promote respect and believe that making the most of our differences is the key to the success of our business.
We take a robust approach to modern slavery and human trafficking and our organisation is absolutely committed to preventing slavery and human trafficking in our corporate activities, and to ensuring that our supply chains are free from slavery and human trafficking.
Safeguarding
Portsmouth Football Club is committed to the safeguarding and welfare of all children, young people and adults at risk and expects all staff and volunteers to share this commitment. We are committed to ensuring that any club related activity will be in a safe environment where children, young people and adults at risk are protected from harm or abuse whilst under our care.
We acknowledge that every child, young person, or adult at risk who plays or participates in football should be able to take part in an enjoyable and safe environment and be protected from poor practice and abuse. Portsmouth Football Club recognises that this is the responsibility of every adult involved in our club.
We must always respect the dignity and spirit of all people, including children, young people and adults at risk. Treat everyone fairly, encourage a supportive and positive environment to promote healthy competition, skill development, fun and achievement. Avoid contact or conduct that may be interpreted or defined as inappropriate.
Data Protection
The Club process all personal data collected during the recruitment process in accordance with complies with Data Protection Act (2018) and GDPR. Data collected as part of the recruitment process is held securely and accessed by, and disclosed to, individuals only for the purposes of managing the recruitment exercise effectively. All data that is deemed unnecessary will be disposed off at the end of recruitment process in line with our GDPR procedure.
