Care Coordinator

Job summary

We are seeking a highly motivated and organised individual to join our team as a Care Coordinator. The Care Coordinator will play a key role in supporting our GP practice by ensuring that patients receive the right care at the right time. This role involves working closely with GPs, nurses, and other healthcare professionals to manage patient care plans, coordinate services and patient liaison, run and maintain patient searches and lists, and provide administrative support. A central focus of the role is creating, running, and managing searches in EMIS Web. Due to the demands and responsibilities of the role, the practice does not offer hybrid working at present.

Main duties of the job

Patient Coordination: Act as a point of contact for patients, providing information and support throughout their care journey. Coordinate patient appointments, referrals, and follow-ups.

Generate and manage patient searches and lists in EMIS Web.

Care Planning: Work with the healthcare team to develop and manage personalised care plans for patients, particularly those with complex needs or long-term conditions.

Multi-disciplinary Team (MDT) Meetings: Organise and attend MDT meetings as necessary, ensuring all relevant information is available and actions are followed up.

Administrative Support: Provide administrative support to the clinical team, including maintaining patient records, updating care plans, and managing correspondence. Focus will be on running and maintaining patient searches and lists in order to help the practice meet clinical targets. Calling and recalling patients will be key. Additional administrative duties may be required as dictated by the needs of the Health Centre.

Patient Advocacy: Advocate for patients, ensuring their needs and preferences are understood and respected. Facilitate communication between patients, families, and healthcare providers.

Data Management: Maintain accurate and up-to-date patient information in the practices electronic health records system.

Health Promotion: Support health promotion activities and campaigns within the practice and community, helping patients to access resources and information.

About us

We are a friendly and modern Health Centre providing comprehensive primary care services to over 19,000 patients from diverse cultural backgrounds on two sites.

The Health Centre is committed to building a team to deliver high quality services.

Job description

Job responsibilities

Maintaining Patient Lists: Maintain and update patient lists, ensuringaccuracy. This includes managing lists for specific conditions,screening programmes, and vaccination schedules, among others. Ensure lists areused effectively to support patient recall and monitoring.

Generate and manage patient searches and reports in EMIS Web. Tailor these searches and reports to various KPIs and understand how to manipulate and interpret them.

Calling and Recalling Patients: Contactpatients to arrange appointments, follow-ups, and recalls for screening andvaccinations and other conditions. Ensure that patients are aware of theirappointments and the importance of attending. Manage recall systems to ensuretimely follow-up and intervention.

Care Planning: Collaborate with thehealthcare team to develop and manage personalised care plans for patients,particularly those with complex needs or long-term conditions. Ensure that careplans are regularly reviewed and updated in response to patients' changingneeds.

Patient Coordination: Act as a primary pointof contact for patients, providing comprehensive information and supportthroughout their care journey. Coordinate patient appointments, referrals, andfollow-ups, ensuring seamless communication between different services anddepartments.

Multi-disciplinary Team (MDT) Meetings:Organise and attend MDT meetings as needed, ensuring all relevant informationis available and actions are documented and followed up. Facilitatecommunication between team members to ensure cohesive and integrated care.

Administrative Support: Providecomprehensive administrative support to the clinical team, includingmaintaining patient records, updating care plans, and managing correspondence.Ensure that all patient information is accurately recorded and confidentiallymaintained.

Patient Advocacy: Advocate for patients,ensuring their needs and preferences are understood and respected. Facilitatecommunication between patients, families, and healthcare providers to enhancepatient care and satisfaction.

Data Management: Maintain accurate andup-to-date patient information in the practices electronic health recordssystem. Generate reports and analyse data to support quality improvementinitiatives. Ensure data is used effectively to monitor and improve patientcare.

Health Promotion: Support health promotionactivities and campaigns within the practice and community, helping patients toaccess resources and information. Encourage patients to engage in preventativehealth measures and self-management strategies.

Patient Liaison: Act as a liaison betweenpatients and the healthcare team, ensuring clear and effective communication.Address patient queries and concerns promptly and professionally. Providepatients with information about their care and available services.

Person Specification

Experience

Essential

Experience working in a healthcare setting, preferably within the NHS.

Strong organisational and time management skills.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Proficiency in using electronic health records and other IT systems, including EMIS Web.

Understanding of patient confidentiality and data protection principles.

Ability to run and interpret patient searches and manage patient lists.

Desirable

Previous experience as a Care Coordinator or similar role.

Knowledge of local healthcare services and resources.

Qualification in health or social care (, NVQ Level 3 or equivalent).

Empathetic and patient-focused approach.

Detail-oriented with a high level of accuracy.

Ability to manage multiple tasks and priorities effectively.

Commitment to continuous professional development and improvement.

Strong problem-solving skills and ability to work under pressure.

Qualifications

Essential

Evidence of consistent pattern of learning from education, training, and experience

Relevant degree or equivalent level of training and experience

Desirable

Qualification in Health or Social Care Profession