Job Description
Due to continued growth we are looking to recruit a Care Coordinator/Scheduler who will help support the Care Team in delivering outstanding care.
The Role:
Organise and coordinate monthlly Care Professionals schedules and ensure they are sent out on time.
Ensure client schedules are matched to their needs, with same Care Professionals and same times each week, where possible. All our visits are at least 3 hour long , so no 15 minute rushed visits to schedule.
Develop excellent relationships with both clients and Care Professionals so as both enjoy positive experiences.
Work with Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
Add and maintain all client and Care Professional information onto to the electronic scheduling system.
Be part of the on-call rota.
Qualifications
Excellent computer literacy skills
Experience of a Care Coordinator role desirable
A practical, methodical and holistic approach to problem solving
The ability to multi-task in a busy, fast pace office environment
Flexibility to adapt to rapid changes
Excellent communications skills – to be able to talk to both Clients and CAREGivers
The ability to work well as part of our team, support colleagues, and Care Professionals
Professional approach
Be passionate about delivering outstanding care to new and existing clients, and supporting new and existing Care Professionals.
Have a sense of humour
Additional Information
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to DBS enhanced disclosure.
