Hours:
42
Benefits:Competitive Salary
-Training opportunities and career progression
-Pension
-20 days holiday plus 8 days bank holidays
-Supportive team and manager
Caremark Lambeth is a professional homecare provider supporting individuals in the borough of Lambeth and surrounding area.
We offer our customers a high-quality level of care and support in the comfort of their own homes and with our dedicated team supporting vulnerable adults and people with learning disability:-
Personal Care
Respite Care
Live in Care
Dementia and Alzheimer’s Care
Companionship; Medication Assistance
Shopping and Meal preparation
Domestic Duties
Social Activities.
We are currently looking to recruit an experienced Care Coordinator to join our team. This is an office-based position which includes performing many of the associated admin duties like managing care/customer files, producing compliance documents and occasionally being on-call on a scheduled rota basis. You will liaise with healthcare professionals, care assistants, customers , and their families to provide excellent standards of care and support with skilled and experienced teams of Care Assistants.
Reports to : Care Manager
Summary of role
To ensure all customer visits are allocated, to recruit suitable Care Assistants and to maintain appropriate office procedures.
Principal responsibilities
Answering all incoming telephone enquiries.
Implementation of thorough recruitment and vetting procedures of all Care Assistants.
Processing new customer referrals.
Preparing appropriate documentation for Field Care Supervisors.
Permanent allocation of Care Assistants to all customer visits and ensuring all visits always covered.
Administration of all Individual Care & Support Agreements.
Maintaining customer and Care Assistant office files and ensuring that they are always up to date.
Maintaining computer system up to date at all times.
Ensuring all customers and Care Assistant documentation and electronic records are kept up to date at all times.
Ensuring all other records are kept up to date.
To work closely with the Field Care Supervisor.
To ensure compliance with all office systems and procedures.
Assistance with wages and invoice processing.
Production of reports and management information as required.
Care Coordinator Skills & Attributes
Strong communicator who’s fluent in English (both written and spoken)
Friendly telephone manner
Good negotiation skills
Ability to work under pressure and multi-task
Strong organisational and time management skills
Ability to work to deadlines & take direction
Be able to think fast on their feet and make quick decisions
Compassionate and caring
Candidate MUST have previous experience as a Care Coordinator.
