Job Details
This position is known internally as 'Careline Operator'
Location: Ringwood, Hampshire, BH24 3FA - office based
Salary: Circa £23,000 per annum, pro rata, dependent on experience, plus Company benefits
Hours: Variety of hours, full-time or part-time
Shifts: Preference for 4 on / 4 off, we would be delighted to explore options at interview
We are delighted to be expanding our call handling team at Careline Support Ltd and are looking for a personable, motivated and diligent person to join our amazing team.
Why work for us?
Fantastic Colleague Benefits
Overtime opportunities
Supportive and friendly team
Extensive training from your initial induction and throughout your career
Career development opportunities
Bright, contemporary offices based in Ringwood
Free on-site parking
Rewarding work; you’ll be making a positive difference every day
And, if you’re just starting out in your career, you can gain valuable work experience with a respected company, excellent for your long-term career aspirations!
About the role
You’ll be taking incoming calls from retired Homeowners right across the UK, responding to a variety of situations including emergencies (eg, accidents, fires, floods), fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice
Logging each call into our CRM system and ensuring information is accurately recorded
Remaining alert to ensure you are ready and available for your next customer
Liaising with Lodge Managers, based within our retirement developments
A flexible, friendly and responsive approach is essential.
No sales, just great customer service!
There is no better feeling than making a difference to someone’s life and that is exactly what we do here at Careline Support Ltd each and every day.
Company Values - TORCH – Trust – Openness – Respect – Communication - Honesty
About you
We are looking for people with excellent customer service skills, especially those with telephone based experience, such as emergency control room, contact / call centres, telephone marketing, hospitality or similar
You will be a great listener and communicator, motivated, reliable, resilient, empathetic, calm in a crisis and with good common sense!
You'll be flexible to work on a roster basis inclusive of some weekends and Bank Holidays
A good standard of written and spoken English and IT skills is essential
About us
Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is alone in an emergency. Working from our modern offices in Ringwood, Careline are breaking the mould of other call centre environments.
We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today.
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