Job Details
Your newpany and role as a Call Handler
Hays are currently recruiting experienced call handlers for work with a large healthcare provider within the Yorkshire area. This provider is based in Wakefield, and is looking for experienced call handlers to receive full training to answer 111 calls from members of the public, take their details down and help with basic medical queries and issues, with the assistance of the 111 system.
What you'll need to succeed as a Call HandlerExperience in a busy call centre or customer service environment- years+ desirable
Flexible, 24/7 availability to work a flexible 24–30 hours a week rota
Due to flexible working and late finishes, ability to drive is desirable.
Minimum of three GCSEs at grade 4 (grade C) or above, equivalent including English
Ability to use aputer and other related technology
Customer service skills
Ability to deal with confidential/sensitive and distressing information.
What you'll get in return as a Call Handler
27 days annual leave, increasing to 33 with service.
Sell annual leave scheme.
Contributory Pension.
NHS Discounts including shops, restaurants, gyms, mobile phone, and insurance.
Car lease and other salary sacrifice schemes.
Dedicated employee assistance and counselling service.
Opportunities for research participation, career progression and ongoing development.
Well respected,mitted and supported staff networks for our workforce.
Hays are currently recruiting experienced call handlers for work with a large healthcare provider within the Yorkshire area. This provider is based in Wakefield, and is looking for experienced call handlers to receive full training to answer 111 calls from members of the public, take their details down and help with basic medical queries and issues, with the assistance of the 111 system.
What you'll need to succeed as a Call Handler
