Business Support Coordinator / Administration Manager

Job summary

The Adults Learning Disability Health (ALDH) Service sits within the Specialist Advice and Support Services (SASS) division.

As a group of Specialist Services, we work closely with other health providers such as Primary Care, Acute Hospitals, and other services within Sirona such as the Integrated Network Teams (INTs). Sirona Specialist Services have a strong focus on collaborative working, enabling knowledge & skills development, with an emphasis on improving the quality of patient care. The Specialist Services work as role models & an expert resource to ensure that health care professionals within and outside the organisation have access to the right knowledge, skills, and resources so that evidence-based care is embedded as a fundamental principle across all pathways.

The ALDH Service encompasses Behaviour and Mental Health, Specialist Healthcare & Healthcare Facilitation pathways. Our ALDH Service delivers assessment, diagnosis, and treatment for people with a Learning Disability. We cover 6 localities where multidisciplinary teams enable our service users to access health services through direct care, liaison with other services and offering support and training on how to work with people who have a learning disability and how to make reasonable adjustments. The service prides itself on delivering high quality support to service users with a variety of physical and mental health issues alongside their Learning Disability.

Main duties of the job

You will work closely with the ALDH Service Manager to support their diary, meeting organisation & provide robust coordination across key areas of work. You will have overall responsibility for the collation & reporting of quality assurance data & key performance indicators required. You will provide project management support in monitoring of existing contracts, service redesign, and ongoing development of the service. You will lead on areas of governance, ensuring timely review of service specific documentation and supporting with minutes and action plans. You will act as a wider member of the ALDH service operational management team and will be the key point of contact for the ALDH service organisationally and for external partners.

You will manage the ALDH administrative team, with responsibility for admin service delivery and transformation within the ALDH service, supporting quality, continuity, and innovation. You will line manage the identified Band 4s and will support them with the line management, supervision, training, and support of the wider admin team as required. You will be responsible for administrative workforce planning and recruitment and the governance of the administrative team, including managing incidents, complaints, and risks. All staff are required to use a range of communication and listening skills to work effectively with our service users. Where necessary you will be required to work at other bases or work remotely from home.

About us

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

Job description

Job responsibilities

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

We are unable to provide sponsorship for this role and can only accept applications from UK based applicants

Person Specification

Education and Qualifications:

Essential

Educated to degree level or equivalent level qualification

Significant practical demonstrable experience in a wide range of relevant administrative procedures and computer software

Evidence of undertaking personal/professional development.

Skills and Abilities:

Essential

Range of advanced administration and IT skills including electronic communication, creation of templates, reports, excel and data bases; numeracy skills.

Knowledge of how to line manage, train/mentor, develop and coach others effectively

Collating and producing data/information in a reader friendly way.

Effective interpersonal and written communication skills.

Able to show resilience under pressure, with access to appropriate support.