About ICE
ICE is a purpose-driven organisation, founded by rightsholders, for rightsholders.
We exist to support songwriters, enabling societies and publishers to accurately compensate them when their work is used internationally.
We operate at the exciting intersection of technology, music, and data. Since our 2010 launch, we have paid billions to rightsholders through deep expertise in Copyright, Processing and Licensing.
Our collaboration with stakeholders across the industry delivers best practice, new processes & innovative solutions for better royalty flows.
Strategic investment in technology enables us to process trillions of streams, to deliver the maximum revenue for rightsholders.
About the Role
As a Process Reengineering Manager, you will analyse and enhance existing processes to ensure efficiency and customer satisfaction. The primary responsibility is to identify areas for improvement and implement customer-oriented solutions. You will collaborate with cross-functional teams to understand process challenges, develop innovative strategies, and facilitate process change management. Your goal is to simplify complex procedures, enhance operational effectiveness, and ensure an exceptional customer experience.
Reporting into the Director of Risk & Service Assurance, this role forms part of an ongoing transition aimed at business resilience. Having Assurance, Risk & project Management within the team, this role is a piece to the puzzle to start acting on data derived from assurance testing, risk reviews, customer feedback and more.
Key Responsibilities
Conduct comprehensive assessments of current business processes, identifying areas for improvement and better customer outcomes
Collaborate with cross-functional teams to gather insights and feedback on existing processes, as well as to develop and implement innovative solutions
Design and document streamlines processes that prioritise customer needs and enhance overall efficiency and effectiveness
Lead change management efforts to ensure smooth adoption of new processes and technologies across the organisation
Monitor and evaluate Key Performance Indicators to measure the impact of process improvements and drive continuous improvement.
Support the rollout of an internal change management programme
Lead the focused work to identify value add vs non-value add processes, assessing current capacity utilisation and identify areas for cost efficiency.
Provide full proposals with delivery plans to senior management to realise efficiency savings/opportunities
Requirements and Qualifications
Years of proven experience in business process reengineering, with a track record of successfully simplifying, improving and aligning processes
Expertise in process mapping, analysis and optimization methodologies (e.g BPR, Lean Six Sigma, Process Excellence, Kaizen, Agile, ECRSS)
Expertise with common tools and frameworks used in BPR (e.g VSM, SIPOC, RCA, Gap Analysis, Benchmarking, Swimlane Diagrams, System Dynamics)
Strong project management skills, with the ability to lead cross-functional teams and drive change initiatives from conception to implementation
Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels
Analytical mindset, with the ability to translate complex data into actionable insights and recommendations
Proven ability to make a difference in both their role but also to the company, leaving a sustainable way of working behind
Person Profile
Proven record of success in BPR
Analytical mindset
Excellent communicator
Results-orientated approach with a focus on ensuring collaborative success
Strategic thinker with ability to align process improvement efforts with broader organizational goals / objectives
Passion for continuous learning and professional development
Proactive problem solver with keen attention to details
Strong leadership capabilities, with experience in leading change management
Ability to thrive in a dynamic and evolving environment, demonstrating resilience and adaptability
Customer centric mindset with a focus on enhancing the overall customer experience through process and operational excellence
What we offer:
Competitive local benefits based on your location
We promote flexible working regarding time and/or place
Both mental and physical health initiatives
Corporate pension scheme
Comprehensive training and development opportunities
Industry insider events, team socials and company events
Enhanced holiday allowance
We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic.
We are committed to making all stages of our recruitment process accessible to candidates with disabilities. Please speak to our recruitment team and we will work with you to make reasonable adjustments to ensure you can perform at your best throughout your application.
