Job Details
Job Title: Business Development and Operations Coordinator - Cleaning Services
Job Type: Part-time or Full-time
Salary: Negotiable based on experience
Location: Dorridge, B93
Job Description:
We're looking for a highly motivated and results-driven professional to join our team as a Business Development and Operations Coordinator!
If you have a track record of driving business growth, building strong relationships with clients, and managing teams to deliver exceptional outcomes, we'd love to hear from you.
About Us:
PCH Services is a local, independent cleaning and housekeeping company providing high-quality services to homes, offices and commercial properties in Solihull and surrounding areas. We offer a range of services, including one-off deep-cleans, regular maintenance cleaning, housekeeping, and concierge services. Our team is dedicated to delivering exceptional customer service and exceptional results.
Key Responsibilities:
Manage and grow our client base by finding new business opportunities and building relationships.
Develop and run marketing campaigns to boost our brand and sales.
Analyse sales data to spot trends, growth areas, and ways to improve.
Manage cleaning staff schedules and deployments for timely and high-quality service.
Deliver top-notch customer service, resolving issues promptly and building strong client relationships.
Track and report on key performance metrics like sales, customer satisfaction, and efficiency.
Manage the business budget to meet or exceed financial targets.
Find cost-saving opportunities without compromising quality or service.
Train and support staff to deliver exceptional services.
Preferred requirements:
Experience in a business development or operations management role in the cleaning or hospitality industry
Excellent communication, interpersonal, and leadership skills
Ability to analyse data and make informed business decisions
Strong organizational, time management, and problem-solving skills
Experience with customer service software and technology platforms (e.g. CRM systems)
Knowledge of cleaning protocols, best practices, and industry standards
What We Offer:
- Competitive salary package
- Ongoing training and professional development opportunities
- Collaborative and dynamic work environment
As a small business, we're committed to the development and growth of our company. We're looking for someone who shares our passion for delivering exceptional customer service and driving business success.
If you're a motivated and ambitious professional looking to take your career to the next level, please submit your application now. We look forward to hearing from you!
