Job Description
Benefit Assessor
Stoke-on-Trent
Temporary
Full Time
We are seeking a dedicated and skilled Benefit Assessor to join a team based in Stoke-on-Trent on a full-time temporary ongoing basis. The Benefit Assessor will assess Housing and Council Tax Benefit in accordance with relevant legislation and council procedures, as well as dealing with customer's enquiries, and delivering excellent customer care.
Requirements
Previous experience working in a similar role
Knowledge of legislation, policies, and procedures surrounding Housing Benefit and Council Tax Benefit
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Experience providing an effective service to members of the public
Experience working alongside vulnerable customers
Full Driving license and access to own vehicle required
Role Expectations
Assess Housing Benefit and Council Tax Benefit applications, from a wide range of backgrounds. Includes investigating overpayment claims, initial investigation of complaints, and verifying claims
Advise customers, promote the use of available and relevant Benefits, and promote application
Identify overpaid benefits and initiate recovery process in accordance with legislation
Conduct home visits where necessary to aid in benefit related enquiries
Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered
Develop working relationships with colleagues, as well as key partners
Work in partnership with the Council Tax Billing, Recovery, and Fraud sections and maintain effective communication
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
