Bank Administrator | Hospital Administrator | Spire Alexandra Hospital, Chatham | Bank | AD hoc hours
Spire Alexandra Hospital is looking for an Administrator to join the bank. You will be required to provide an exemplary level of customer service to all patients, consultants and other relevant departments within the hospital. This is a busy fast-paced role that also requires meticulous attention to detail and accuracy.
Duties and Responsibilities:
Welcoming, registering, including the accurate collection of credit card details and patient information.
Directing patients, consultants and hospital teams as required, to the hospital in a warm, professional and caring manner and in such a way as to provide confidence.
Compliance with NHS forms and processes.
Processing in-patient/out-patient charges.
Cash handling strictly within the parameters of the ‘Handling Cash Policy’.
Discharge of patients onto computer system ensuring accuracy of all information.
Manage the hospital switchboard in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner.
Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, including badges for visitors, booking taxis.
Who we're looking for:
A personable individual with the ability to work on own initiative as well as part of a team
Good basic PC skills, including Word, Excel and Outlook
Excellent customer service skills
High degree of accuracy in administration
Great communication skills at all levels
Experience in a customer service environment
Experience with information management systems
Switchboard experience desirable
Working Hours: Various
Contract Type: Bank
Benefits: We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave.
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
Driving clinical excellence
Doing the right thing
Caring is our passion
Keeping it simple
Delivering on our promises
Succeeding and celebrating togetherOur people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
