Assurance Coordinator

Assurance Coordinator

Role OVO-View

Location: Hub based! Bristol or Glasgow (But you have the flexibility to work wherever suits you best)
Team: Energy Solutions
Salary banding: £29,980 - £32,000
Experience: Expert
Working pattern: Full-Time
Reporting to: Manager - Central Services
Sponsorship: Unfortunately we are unable to offer sponsorship for this role.
This role in 3 words: Improvement, Quality, Change
Top 3 qualities for this role: Organisation, Analytical, Proactive

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

This role sits in the quality assurance team within OVO Energy Solutions, where we install energy efficiency measures in domestic properties through commercial contracts secured with social housing providers and other partnerships.

This role in a nutshell:

These contracts cover the installation of external wall insulation, central heating systems and renewable energy solutions alongside associated works.

Your key outcomes will be:

Quality Monitoring - Monitor adherence to procedures through regular checks on business practices. Support the business in maintaining records relating to risk and change management

Document Management - Maintain a document register to control the suite of documentation for the business and support the business in creation and review of processes.

Process Creation - Development of process maps and supporting documentation 

Quality Management System Support - Support the business in maintaining the Quality Management System and external certifications to a high standard. 

Project Compliance - Provide review and guidance on compliance requirements to new initiatives coming into the business. This includes construction compliance like PAS 2030/2035, Energy efficiency funding like ECO and general laws and regulations like General Data Protection Regulations.

Customer Service - Support Assurance team in handling customer calls and complaints when required (to cover absence/annual leave)

Provide support to the Assurance Manager as and when required.

You’ll be a successful Assurance Coordinator here at OVO if you have…

Experience and knowledge in trend analysis and continuous improvement.

Experience in creating process maps and process documentation

High standard of skills and experience in effective problem solving.

Experience of building strong networks and managing third party relationships.

Experience in completing quality checks/audits

Strong IT skills specifically in spreadsheets with ability to create reporting and conduct trend analysis.

Strong communication and presentation skills

Ability to work well on own initiative and as part of team

Attention to detail

Self-motivated and assertive

Desirable but not essential - Good understanding of regulatory/legal requirements relating to the installation of energy efficiency measures and associated funding mechanisms.

Desirable but not essential - knowledge and understanding of the installation of energy efficiency measures, particularly External Wall Insulation, Cavity Wall Insulation, Underfloor Insulation, Boilers, and Heating Controls & renewables.

Desirable but not essential - Knowledge and understanding of the installation of energy efficiency measures and associated regulatory and legal requirements, particularly the Energy Company Obligation and PAS 2030.

Let’s talk about what’s in it for you

We’ll pay you between £29,980 and £32,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more
For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers
For your commute Nab a great deal on ultra-low emission car leasing , plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.