Assistant Systems Manager

The Role

We are seeking a Assistant Systems Manager to join our Business Improvement team in London who will support our commitment to great customer service, exceptional quality and embrace our company values.

We understand the importance of work-life balance and recognise the benefits of a flexible work environment. The hybrid work pattern we offer allows you to work both in the office and remotely, ensuring a healthy blend of collaboration and autonomy. Approximately 60% of your time will be spent in the office.

The main role of a Assistant Systems Manager at Willmott Dixon Interiors is to support the Business improvement team and work with the wider business to embed the principles of a quality management system. Your role will include the day-to-day maintenance of our internal systems using the Microsoft 365 suite (including SharePoint, OneDrive, and Ms Teams) as well assisting the team to identify and introduce opportunities for efficient technology interventions. You will manage the internal audit programme for quality management as well as supporting and running internal audits within the business.

Through management of internal systems and your position in the internal audits team you will identify opportunities for continuous improvement that will benefit our people and improve business efficiency. Promoting the values of the management systems and communicating across teams to gather feedback and identify spaces for intervention.

Your role will collaborate across teams and projects to embed changes and train individuals on efficient practices. Working to ensure that our internal processes and systems are kept up to date and effectively managed to reflect changes across the business. As our business and management system develop, you will be part of the team to identify improvements and growth opportunities in our systems and processes.

What you’ll bring to the role

Process management: Our Quality management system requires many moving parts to operate consistently with each other. Strong process management and organisation are necessary to ensure the smooth running of internal systems and a seamless offering to the internal customer.

Problem Solving: Working as part of the business improvement team and as an Internal auditor it is usual to encounter challenges around our internal processes. Your role will be to support teams and think creativity to find a solution that fits the parameters of ISO 9001 and suits the needs of our people.

Desire to learn: Our industry is dynamic and ever-evolving, with new technologies, methods, and trends emerging constantly. You’ll enjoy staying updated on industry developments, learning about new innovations and implementing best practices to enhance the proposal development process.

Relationship Management: Working across teams and projects to keep teams engaged and aware of changes to our systems and processes as well as opening the conversation to feedback to the Business improvement team to aid continuous improvement.

Criteria

You should ideally have some experience with ISO 9001 (or similar) and internal auditing of management systems. You should be process minded and quick at adapting to news systems and technology. You will be able to produce training materials to help others in following process and procedures. Knowledge and experience in the Adobe suite, particularly InDesign is desirable, but training will be provided if required.

Diary management and scheduling skills

Experience in ISO 9001 (or similar)

Internal Auditing experience

Skilled in Microsoft 365 SharePoint, OneDrive, MS Teams (required) Planner, Power Automate (desirable)

Meticulous organisational skills

Strong written communication skills for internal news posts, report writing and training materials.

Use of Adobe Indesign, Photoshop, Illustrator (desirable)

Additional Information

Values that we live by and would hope you do too – Courage, Openness and Respect for everyone (COR).

Are you an innovator, are you curious? We are not afraid to think big and embrace innovative new ideas to make sure we deliver a better, stronger, and more personal offer and exceed our customers’ expectations.

Willmott Dixon embraces diversity in the workplace and will consider flexible and agile working. We are a disability confident employer.

Willmott Dixon Interiors has just been awarded No 1 in the Best "Big" Companies (2022) to work for and already holds the Times Top 50 Employers for Women 2022 and is the first major contractor and developer to win a King’s Award for Enterprise in the category of sustainable development.

Our fabulous new office opposite the Old Bailey is within easy reach of a number of stations: City Thameslink, Blackfriars, Cannon Street, Farringdon, Fenchurch Street, Holborn, Liverpool Street and Waterloo and all the fantastic amenities and food destinations that part of London offers!

About Us

We are proud to be part of the Willmott Dixon family; a privately-owned contracting and interior fit out group in the UK. With a rich history, amazing track record and strong values, this partnership makes us a stronger and more progressive organisation, allowing us to share knowledge and take on bigger and better projects.