Assistant Front Office Manager - £27.3k

We are looking for a passionate and attentive individual to join our hotel
team. Reporting to the Front Office Manager and Rooms Division Manager, you
will play a key role in the smooth running of the hotel.

 

Key Responsibilities:

·        
Be the warm welcome that kicks off a memorable guest experience.

·        
Deal with guests promptly upon arrival and departure, as per Company
standards for check in and out procedures.

·        
Assist with reviews and update where appropriate.

·        
Ensure the safety and security of guests and hotel property.

·        
Support all department heads in maintaining service standard excellence.

·        
Handle cash and credit transactions.

·        
Jump into other ad-hoc duties when your colleagues need your help.

·        
Dealing with, supporting and coordinating with any emergency situation
(fire, downtime, accident, breakdown or failure of hotel systems, lift
entrapment, etc.

·        
Complete Duty Management duties, relevant to day or night throughout the
Hotel with particular attention paid to lobby management, Concierge and Front
Desk Area.

·        
Deal with all guest queries and complaints and ensure that all queries
and problems are dealt with in a satisfactory manner.

·        
To be an ambassador for the hotel industry and the IHG hotel brand.

 

Our ideal candidate will have:

·        
Positive demeanour

·        
Confident, calm,
and professional telephone manner

·        
Flexibility

·        
Problem solving
skills

·        
Good initiative

·        
Experience working
in a customer facing environment, preferably within a hospitality venue

·        
Excellent
communication skills

·        
Computer
proficiency (Opera PMS)

·        
Attention to
detail

·        
Highly motivated
and enthusiastic and good team player

 

 

 

Benefits:

·        
IHG staff rates

·        
Uniform

·        
Complimentary
on-site parking

·        
Complimentary
on-site gym

·        
Upselling
opportunities

·        
Pension Scheme

·        
Sales Incentives

 

Working Hours:

·        
Five 8-hour shifts
per week.

·        
Includes evenings
and weekends.