Job description
We are delighted to announce that due to expansion of service, we are now recruiting Area Service Managers for our Omagh branch, Lissan House, 41A Dublin Road, Omagh BT78 1HE
We offer:
Excellent hourly rate
Mileage paid
Annual leave on a pro rata basis
NISCC - Post registration training learning
On-line learning
Training academies throughout Northern Ireland
Practical paid training
CPD approved certificate for training
QCF Levels 2, 3 and 5 qualifications
Internal career progression
Mentoring arrangements
Uniforms supplied
Experienced care company with over 50 years in healthcare
Recommend a Friend incentive - any of our staff who recommend someone who comes to work for NWCare will receive a voucher (no limit to number)
JOB SUMMARY
To organise and supervise the delivery of home care support services to Service Users in their own homes
To work in a flexible and reliable manner in response to the needs of the service
To manage a team of Domiciliary Care Workers
To reinforce and ensure compliance within the Domiciliary Care Agencies Minimum Standards
To ensure that a quality care service is delivered to all Service Users
To work within GDPR legislation
MAIN RESPONSIBILITIES
Accept, allocate and process referrals for new care packages
Accept and process changes and amendments to existing care packages
Prepare rotas by matching Service Users to domiciliary care workers, ensuring that the domiciliary care skills and competencies are compatible
Monitor and report changes in Service User condition to key worker
Organise and lead staff meetings
Manage time sheets, prepare paperwork for payroll and notify payroll of variations as appropriate, via either manual or electronic process.
Participate in the out of hours cover rota - excellent on-call rate paid
Undertake Service User assessment and risk assessment for Service Users
Maintain accurate and confidential records in accordance with company policy
Assist with the monitoring an evaluation of service provision
Assist Registered Manager in the recruitment of domiciliary care workers
Identify training and development needs within their team of domiciliary care workers and ensure induction training for new employees
Ensure Service User and care staff meet in accordance with company policy and procedures and ensure dignity, respect, equality and diversity
Record and report to the Registered Manager any compliments, complaints, accidents, incidents and untoward events and complete necessary documentation
Assist the Registered Manager and Human Resources Manager in processes, when required
Provide care package to Service Users in an emergency situation
Participate in mandatory training as required
Ensure area PMMRs are within company benchmark
Ensure Services are managed in compliance with RQIA standards
Ensure an effective, safe and well led service delivery
Cover the on-call phone on a rota basis
Essential
QUALIFICATIONS and TRAINING Good general education to include good numeracy and literacy skills
Minimum of QCF Level 2 in Health and Social Care
EXPERIENCE At least 18 months’ experience in a care setting
Experience of coordinating rotas
Experience of managing staff
REGISTRATION NISCC (Northern Ireland Social Care Council) registration completed at training, if not already registered
REQUIREMENT Enhanced AccessNI
Right to work in UK
SKILLS Excellent communication skills, written and oral
Ability to respond to sudden changes in service delivery requirements
High standard of accuracy
Ability to problem solve and exercise judgement
A working knowledge of MS Office, e.g. Word, Excel, Outlook, etc.
Ability to work co-operatively and effectively as part of a team
Ability to plan and prioritise workload in a highly organised way
CIRCUMSTANCES Flexibility in working hours to respond to business needs
Car driver with vehicle appropriately insured for business use
Flexibility to work in other NWCare branches to meet business needs
Participate in the out of hours on-call rota
Desirable
DESIRABLE CRITERIA These will
ONLY be used where it is necessary to introduce additional job related criteria to ensure files are manageable. You should therefore make it clear on your application form how you meet these criteria. Failure to do so may result in you not being shortlisted.
ATTRIBUTES DESIRABLE METHOD OF ASSESSMENT EDUCATION QCF Level 3 in Health and Social Care or equivalent or above
Shortlisting by application form
