Apprentice Single Point of Access (SPA) Call Handler

Job overview

This post is for internal candidates to South Tees Trust. If you are not currently working within the trust your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

An exciting opportunity has arisen within the Radiology Department at South Tees Hospitals NHS Foundation Trust for Radiology Systems Team Support.

We are looking for an enthusiastic person to join our team to assist with the support offered to the Trust to manage and maintain the Radiology Information Systems and to assist with local and regional projects. 

The successful applicant will join a close working team to provide a high quality service to system users and to perform maintenance and housekeeping tasks to ensure maximum use of the systems with minimal downtime.

We are looking for somebody with a high level of attention to detail and excellent data quality skills. 

South Tees Hospitals NHS Foundation Trust is already nationally recognised as one of the leading healthcare providers in England for the quality of our services. The Trust has a designated regional major trauma centre, with a 24-hour acute admissions unit and specialised services in cancer, neurosciences, spinal injuries, cardiology and renal medicine.

The role may involved cross site working.

Main duties of the job

Carry out system administration, maintenance and housekeeping tasks such as correction of images.

Deal with general enquiries both in person, email and phone.

Carry out data quality checks and ensures accuracy between the different systems.

Provides support and training to users within the Trust.

Please note this post will close at sufficient applicants.

Working for our organisation

Leadership and Improvement Training

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff to the Trust; this training programme has been designed to support our leaders in developing their understanding of leadership and management skills. You will be expected to attend the New and Aspiring leaders programme, and the Foundation Quality Improvement Programme that the Trust delivers. After you complete this one and a half day of training you will be able to explore further leadership and improvement training opportunities, we offer further in-house courses and bitesize programmes and leadership apprenticeships at level 3, 5 and 7.

Detailed job description and main responsibilities

Details of the full job description and person specification are available to view when you click to apply for the vacancy and click on the about this job link and the documents will be attached at the bottom of the screen.

Person specification

Knowledge and skills

Essential criteria

Previous experience of working with IT systems.

Excellent MS Office skills.

Excellent data quality.

Desirable criteria

Knowledge of the hospital environment and different specialties.

Knowledge of PACS, RIS, Camis, Webice and other NHS systems.

Qualifications

Essential criteria

Level 1 in Maths/English or equivalent

NVQ Level 3 or equivalent demonstrable experience

Desirable criteria

NVQ IT qualification, A-Level education (or equivalent).

Experience

Essential criteria

Computer literacy and data quality.

Desirable criteria

An understanding of Clinical Imaging and associated modalities.

Disclosure and Barring Checks (DBS)
It is now the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay.

Equality, Diversity and Inclusion
South Tees Hospitals NHS Foundation Trust is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. We welcome applications from the Black and Minority Ethnic (BAME) Network; LGBT+ Network; Disability and Long-Term Health Conditions Network, Faith Network, Childless not by Choice Network and the Menopause Support Group.

As an inclusive employer, we are here to support you.

If you have any special requirements to help you with your application, email our team at 

The Trust encourages and supports all applicants to be fully vaccinated against both COVID19 and influenza.

Please be aware, there are occasions where some vacancies may close prior to the closing date advertised. This will only happen where sufficient applications are received AND will be made evident on the job advert.

Please note if you are successfully shortlisted, we will contact you via the email address that you have applied from so please ensure you check your emails regularly.

Existing employees of South Tees NHS Foundation Trust currently on the Redeployment Register, who meet the essential criteria for this post, will be shortlisted and interviewed prior to all other applicants.