Location: Whiteley, Fareham
Salary: £26,145.60
Role Type: Permanent, Full-time
Hours: 40 hours
Our Vison is to be the best people who work together for a Cleaner, Safer future where everyone can thrive.
Would you like to join our team here at CSG and make a difference to the environment? We are seeking passionate individuals who would take pride in promoting sustainable waste management practices to help make sure the UK carbon footprint is reduced and protect the environment for future generations.
We are a leading Environmental company in the UK, independently owned and with a strong family business ethos. We offer a range of employee benefits and have a strong tradition of helping to develop the careers of those who help us shine. Our guiding principle is “It’s all about the people” and many of our 600 workers have been with us for decades. If you are looking for a chance to make your mark in an environment that rewards employee contribution and values it’s people, you’ll find CSG is a great place to be.
Benefits of a CSG employee:
Attractive basic salary
Annual bonus scheme for all employees.
Long Service Award.
Employee recognition schemes, such as Employee of Month and Shining Star of the year Award.
Employee referral bonus scheme
Attractive pension plan.
Share Options – buy into our family future
Company perks for discounts to retail outlets and more.
Further development opportunities through in-house, external training and apprenticeship schemes.
Company health care cash plan – dental / opticians / physio / online GP etc.
Dress down Fridays.
Modern office only 5 minutes from Whiteley
Standing / sitting desks.
A daily food & coffee truck
30 days holiday inclusive of public bank holidays, increasing by 1 day each year for the first 3 years.
Role Accountabilities:
To support the Telesales Manager to lead, plan and implement the domestic sales growth strategy.
To take responsibility of a data set of lapsed customers to win back and promote additional services.
To grow and develop new customer base in areas of low penetration.
To ensure the highest levels of customer satisfaction are maintained.
To develop and maintain existing customer base into new areas.
To complete the apprenticeship training programme with Learning Skills Partnership.
To comply with Group H&S policies and behaviours.
To support the Telesales Manager to lead and implement the domestic sales growth strategy.
To support the development of the domestic sales strategy, which ensures growth targets are achieved.
To support the development of the sales through targeting prospective and existing /lapsed customers within chosen markets to create relationships and secure new business.
Manage the sales pipeline of leads from the company data, self-generated, marketing and other sources across the business including inbound calls.
To reduce number of cancelled customers by establishing reason for cancellation and acting within the best interests of company and customer to retain the business.
Cross and up sell new products and services to new and existing customer base.
To effectively communicate with all functions within the business to ensure customer satisfaction is guaranteed.
To deliver sales and associated profit margins in line with expectations.
Ensure all customer activity is logged on the CRM package, including all interaction, calls, emails, meetings, opportunities, quotes, and complaints.
To ensure individual / team meets sales targets.
Support the achievement of daily, monthly, and annual targets, (call, quote, and sales)
Ensure Key performance indicators (calls per hour, wrap, calls answered) are adhered to and exceeded.
To ensure revenue generation above targeted parameters to ensure the growth and sustainability of the role and business.
To ensure the highest levels of customer satisfaction are maintained.
Take full responsibility for the delivery of the Customer Charter.
Provide a proactive customer care support function which builds on customer needs and provides an opportunity for revenue generation.
Take responsibility for all customer complaint case work ensuring all issues are dealt with in line with Group guidelines.
Be an ambassador within the business.
Demonstrate and provide the highest levels of service and professionalism to internal and external customers.
Be proactive and adopt a strategic approach to all your activities.
Communicate clearly at all levels within the business.
Proactively manage your time and activities to the highest level of efficiency and output.
To complete the apprenticeship training programme with Learning Skills Partnership.
Complete the online training and onsite sessions with your apprenticeship tutor.
Submit all coursework and assignments on time.
Regularly update your apprenticeship assessor regarding the progress of your apprenticeship.
Apply your knowledge obtained from the training to your daily duties.
Comply with the Group’s compliance targets policy and behaviours.
Ensure personal responsibilities under the Group’s H&S policy are understood.
Ensure personal responsibilities under the Group’s environmental policy are understood.
Act in a manner that keeps yourself and your colleagues safe at all times.
Support the target of nil people/vehicle incidents.
Person Specification
The Candidate:
Essential
Experience of working in a fast-paced customer service environment
Effective verbal and written communication skills including an ability to effectively deal with telephone and email enquiries.
Maintains and inspires a results-driven approach, focuses on results and critical performance indicators.
Identifies opportunities and is pro-active in putting forward ideas and potential solutions.
Shows by a range of verbal and non-verbal signals that the information being received is understood.
Good IT skills with experience of using MS Outlook, Word and Excel
High level of accuracy and attention to detail
Effective organisational skills
Evidence of ability to work co-operatively with others to meet tight deadlines
Desirable
Previous sales experience is desirable but not necessary but the ability to demonstrate an understanding of the knowledge and skills associated with selling is required.
CSG is an equal opportunities employer with a commitment to the practice of equal opportunity without prejudice or discrimination in all of its workplaces.
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