Apprentice IT Service Desk Analyst

Job Title: Apprentice IT Service Desk Analyst

Location: Ringwood, Hampshire

Reward & Benefits: Starting salary of £12,000 - £15,000 depending on age and experience, fully supported Information Communications Technician apprenticeship and excellent Colleague benefits.

Are you someone who has a keen interest in technology and computing? Do you love to solve problems? Do you have great customer service skills? Do you want to join an award winning company that adds real value to society? If so, we have a great opportunity for you to gain a recognised qualification, earn a salary, and build your career in IT.

About the role

It is exciting times here at Churchill Retirement Living and due to our bold growth plans we are recruiting for an Apprentice IT Service Desk Analyst to support the Company’s growing IT department, based in Ringwood, Hampshire.

You will use your customer service skills to provide user support on all company supported computers, applications, and software, troubleshooting problems, and advising users on appropriate actions.

The key requirements of the role are to allocate the teams workload by responding to the Service Desk tickets to enable the team to effectively support all colleagues.

You will be the first point of contact for all support tickets, where possible resolving or re-assigning as appropriate to other team members. Work would typically include creating new starter accounts, desktop & remote support and building/configuring PC’s and laptops.

Alongside the role you will be fully supported to complete the Information Communications Technician apprenticeship, and gain qualifications in Microsoft 365 and Azure.

About us

We are Churchill Retirement Living, the fastest growing Company in the UK retirement house building sector and we’re looking for people like you.

We’re a family-run, privately-owned business and we’re going places. We’re proud of what we do and the people we work with. We have ambitious growth plans for the future, now employing over 700 people and growing all the time.

We pride ourselves on building beautiful, quality and purpose-built one and two bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life. Our developments are designed to take away all the hassle and fears that can be experienced by older people and provide security, peace of mind and independence.

We’ve won a host of awards; most recently we have been recognised by The Sunday Times as the 4th Best Company to Work For and in 2016 we became the first ever retirement living specialist to have been named overall ‘Housebuilder of the Year’ by the WhatHouse? Awards.

About you

This is a busy and varied customer facing support role. To be successful you will need:

A keen interest in IT and a good working knowledge of Windows Operating Systems and Microsoft Office products.

Excellent customer service and communication skills

A can do, positive and helpful attitude

Effective analytical and problem solving skills

Solid organisational skills and the ability to effectively prioritise your workload

To be capable of working alone or as part of a team

A high level of attention to detail

How you’ll be rewarded

Starting Salary of £12,000 - £15,000 depending on age and experience

Annual holiday entitlement - 24 days + Bank Holidays

Group Personal Pension Plan

Health Screening

Life Assurance

Day off on your birthday

Gain recognised IT and Microsoft qualifications

We have Excellent Colleague benefits including:

Ongoing investment into your personal development

Training Courses and Professional Memberships paid

Colleague well-being initiatives and ambassadors

Peer recognition programme

Colleague referral bonus

Access to Employee Assistance programme

Eyecare reimbursement

Land introduction bonus

Friends & family discount against the cost of a new Churchill apartment

Charitable match-funding programme for Colleagues wishing to raise money for their chosen charities

Closing date for applications is the 30th of September 2022

Join the Churchill family and be part of an ambitious and successful business who value and appreciate their people. Apply today!

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