Apprentice Front Of House Receptionist

About the apprenticeship

Duties

Daily duties:
Welcome visitors and guests, in person or on the telephone; answering or referring inquiries
To manage effective room allocations
To ensure all monies are handled correctly and taking necessary steps to safeguard all company money, goods and assets.
Ensure all documentation and transactions are recorded accurately following departmental guidelines.
Checking all files/correspondence ensuring that room rates are correct prior to guests’ arrival, communicating with the Sales Team to resolve queries.
To ensure that all room accounts are billed correctly and any outstanding amounts to be invoiced and monitored.
To make sure that all jobs and tasks contained in the daily job sheet are completed adequately and efficiently before your shift is finished.
Read and understand the daily business sheet, informing the relevant departments of any changes.
Ensure the areas you are responsible for are adequately stocked and appropriately available to meet customers’ and colleagues’ needs and requirements.
Ensure the areas of responsibility are kept presentable and tidy.
To be polite, helpful and maintain a positive attitude of communication to Guests, Residents, Members and Colleagues at all times.
To attend any departmental and training meetings as required.
To be dressed in a smart and professional manner.
To comply with all health and safety legislation.

Additional information

An exciting opportunity to join Llangoed Hall working in Front of House Reception. You will be the first point of contact for customer facing operations within the Hotel, assisting, and greeting our guests. Llangoed Hall is a beautiful historic country house set in secluded grounds in the Wye Valley, in the heart of the Welsh countryside. A wonderful place to work!

Requirements

Qualifications

Good standard of general education.Good communication skills (written and oral)
Good IT skills
Well-presented and polite
Able to work as part of a team and be able to communicate with colleagues at all levels
Able to work under pressure and use initiative
To present a positive image of Llangoed Hall
Positive can-do attitude
Adaptable and flexible in approach

Skills

Good communication skills (written and oral)
Good IT skills
Well-presented and polite
Able to work as part of a team and be able to communicate with colleagues at all levels
Able to work under pressure and use initiative
To present a positive image of Llangoed Hall
Positive can-do attitude
Adaptable and flexible in approach

Welsh language

Welsh spoken skills: No

Welsh written skills: No

If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.

Training provided

Training provider

Cambrian Training Company Ltd

Qualification

Level 2 Apprenticeship in Hospitality Services

Disability confident

Is this employer disability confident: Yes

What is disability confident?

Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.

Employer details

Llangoed Hall Hotel

Llangoed Hall
Llyswen, Brecon, Powys, Wales LD3 0YP
Llyswen
LD3 0YP