We are looking for an enthusiastic team player to join the Admissions Team as an Admissions Officer. This role will involve meeting and greeting patients, welcoming the patients to the Hospital and escorting them to their room. There will also be other office duties which will include preparing patients files and liaising with third parties to gain authorisation for treatment. The shift patterns will be 7.5hrs ( 30min lunch break) between 630am to 6pm, occasionally Saturdays, this will be in rotation with other team members. We are looking for someone who is passionate about providing exceptional care to our patients whilst juggling many tasks within the office. Communication is a key skill that is required as the role will involve liaising with many internal and external stakeholders.
Located in leafy St John’s Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just been rated the number one in the country for care in the latest Bupa survey. Uniquely, all profits fund our onsite Hospice, St John’s.
What are the Responsibilities of this Admissions Officer role?
Manage admissions – admit patients, deal with deposits/medical insurance and escort patients to their rooms.
To admit patients onto Pims system & update any new / changed patient details.
Printing & collating of paperwork for next day’s admissions.
Retrieve & prepare patient notes.
Process paperwork for patient bookings and send the relevant information to patients before admission.
To liaise with sponsoring bodies, including Embassies, regarding patient sponsorship
To present a high standard of customer care in dealing with patients, secretaries and consultants
To collect, replenish & deliver trolley for assembly of patient notes.
Deal with general telephone enquiries.
To be responsible for the replenishing of office supplies
General office filing
Am I the right person for this Admissions Officer role?
Previous relevant experience working in a medical/healthcare environment or undertaking similar role
Organisation skills and the ability to prioritize
Professionalism and courteousness
Excellent Customer Service Skills
Proven IT skills
The ability to work accurately and with high volume of work during peak times
The ability to work flexibly and as part of a team
Ability to ensure that all information is recorded accuratelyWhy apply for this role? At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits; When you become part of the HJE Family, these are some of the benefits you will receive:
Private healthcare scheme worth up to £20,000 per year
27 days annual leave
Blue Light Card discounts
Interest-free season ticket loans
Cycle to work scheme
Free eye check-up vouchers with contribution towards lenses
Free newspaper and media subscriptions
Local Business discounts
Discount in our Hospice Charity shop
Refer a Friend scheme
Free Cinema Society Membership offering discounted tickets
Personal development and training courses
Annual events and recognition awards
Career progression and increments
For employees joining us from the NHS, we can provide continuation of your NHS pensionIf you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.
