Administrator

Job Description:

Administrator/Receptionist

Bupa Clinic & Dental – Solihull (B91 3RX)

Permanent

£25,250 + Fantastic Benefits

Full time (40 Hours)

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

The role

To ensure all reception and administrative activities in the Bupa centre are carried out efficiently and effectively. To contribute as a support network in providing outstanding customer service to our customers every time they touch base with us

You’ll help us make health happen by

Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout

Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails

Proactive in maintaining a well presented reception and waiting areas

Ensuring customer reports are dispatched from centres within the desired time frame.

Ensure all customers have the correct paper work to support their visit –appointment packs (where applicable), clinical file preparation and consent forms

Process of payments, invoices, added charges and credit notes upon customer departure

Monitor stocks and order goods when required.

Process invoices/delivery notes asper Bupa policy

Play an active part in ensuring well-presented facilities through pro-activity and effective escalation as and when required

Key Skills / Qualifications needed for this role

PC literate–proficient in MS Office packages

Excellent communication (written and verbal) and interpersonal skills

Team working experience

Knowledge of Medical Terminology(desirable)

Customer service orientated

Well organised & Prioritisation

Reliable and Proactive

Flexible

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.