Administrator

Job summary

The Medway & Swale Community Mental Health Team Seeks an Administrator!

Calling all organized and motivated individuals!

The Medway & Swale Community Mental Health Team is searching for a dynamic Administrator to join their friendly team based in Gillingham, UK.

About the Opportunity:

This role offers you the chance to be part of a supportive team providing crucial support to a dedicated clinical team. You'll work alongside Consultant Psychiatrists, Community Mental Health Nurses, Occupational Therapists, Psychologists and other healthcare professionals, with the possibility of occasional work at their Sittingbourne Memorial Hospital location.

What You'll Do:

Be the friendly voice answering phones and responding to inquiries.

Manage the team's schedule, efficiently booking appointments.

Prepare and meticulously maintain clinical records and correspondence.

Assist clinical staff with administrative tasks like organising meetings and travel arrangements.

Who You Are:

A self-starter with a go-getter attitude and a forward-thinking approach.

Flexible and adaptable, thriving in a fast-paced environment.

Exceptionally organized with a keen eye for detail.

Proficient in Microsoft Office applications with strong IT skills.

Do you want a rewarding role where you can make a positive impact? Apply Today!

Main duties of the job

The varied role of the Administrator will include:

Supporting the team to action work requests via the admin generic inbox, including the processing of referrals on the patient administration system (Rio)

Diary Management and booking clinic appointments.

Having contact with patients, carers, relatives, and other external stakeholders.

Typing letters and reports via BigHand (audio) and/or copy typing.

Using the patient record system RIO (training provided).

Taking and screening phone calls and managing the admin mailbox.

Organising and minuting meetings.

Ordering of stationery and other items as required via our SBS system (training provided).

Reception cover.

The successful applicant must exhibit empathy and compassion, have a professional and flexible attitude, like being part of a team, have initiative, good communication, and interpersonal skills, can prioritize workloads, and can work under pressure at times to agreed timescales. An effective approach is required to ensure an efficient and high standard of service to our patients.

About us

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Benefits oAnnual leave allowance starting at 27 days per year (when working full time) + Bank Holiday's.oAccess to the fantastic NHS pension scheme.oEligibility for the Blue Light Card (discount service for the NHS, providing members with thousands of amazing discounts online and on the high street).

Job description

Job responsibilities

The ideal candidate will be educated to GCSE in Maths and English or equivalent and will have strong customer service skills, a professional and confident telephone manner, and good organizational and keyboard skills. Some experience in clinical or document typing would be an advantage.

You will require a good working knowledge of Microsoft Office packages and be able to remain calm and professional when dealing with difficult situations.

Please refer to the attached job description for full details of the main responsibilities of the role.

Previous Applicants Need Not Apply

Person Specification

Qualifications

Essential

Maths and English grade C or above

NVQ Level 3 Business Administration or equivalent

Desirable

Typing qualifications

Skills & Experience

Essential

Keyboard skills

Excellent communication skills

Minimum basic Excel setting up of spreadsheets and updating for reports

Arranging and taking minutes of meetings

Desirable

Experience of working within the NHS

Minimum 2 years administration experience

Knowledge of Microsoft Office Packages

Knowledge of RiO