Your Role
and What You'll Be Doing
You will be the initial point of contact for new enquiries into the team and work closely with fee earners in preparing and providing cost quotations and information to potential new clients.
Opening files upon receipt of completed instruction forms and providing the Terms of Business to our clients.
Closing files and entering them into the database.
Completing deeds returns to clients and lenders following receipt of completed applications and managing deed requests from storage.
Assisting the team with incoming calls, handling queries where possible, and referring calls to the relevant person. Being the first point of contact for our clients and potential new clients.
Opening and filing post in the correct manner.
Supporting home workers by printing letters in the office, scanning documents into the case management system, and filing original documents.
Supporting fee earners on the day of completion by ensuring all funds are in, chasing lenders for mortgage advances, arranging payments, and liaising with all parties to complete the sale or purchase. Completing all letters and arranging for all payments along with SDLT submissions.
Whilst this is an entry level role, it is a great pathway into the team and practice area offering the potential to progress where business needs allow.
About You
We are seeking a candidate with administration experience who is keen to work in conveyancing. Experience in a conveyancing team is welcome but not essential as full training will be provided. The ideal candidate will possess:
Strong organisational skills and attention to detail
Excellent communication skills, both written and verbal
Ability to manage multiple tasks efficiently.
A proactive approach and willingness to learn.
Ability to on own initiative and within a team.
We’re proud of our values, and we’re looking for people who share them.
To be pioneering with an imaginative outlook.
To be approachable and caring.
To be tenacious in the pursuit of our objectives.
To be efficient in the provision of our services.Our Benefits - What We Can Offer You
25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35hrs of extra holiday too.
Generous and flexible pension schemes.
Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.
We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!
Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.
Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.
