Job Details
Required Skills
Behavioral | Aptitude | Information Processing
Domain | IT in Banking | Customer Support
Technology | Mobile Device Management (MDM) Tools | Good Technology Secure EMM Suite
Behavioral | Aptitude | Communication
Technology | Mobile Device Management (MDM) Tools | Microsoft Intune
Education Qualification :
Any Graduate
Certification Mandatory / Desirable :
Technology | IT Certifications | Microsoft Certification | Modern Desktop Administrator Associate (MD-100 and MD-101)
Details:
Mobility Engineers’ primary responsibility is to support to an organization’s mobility infrastructure to help them meet their business goals on the go. This is done by performing the regular BAU activities on the on-premises mobility infrastructures like AirWatch, XenMobile, MobileIron etc., cloud mobility infrastructures like Intune, SOTI etc., periodic maintenance and addressing repetitive end user incidents and requests within the specified SLA. This role also spills over to the bigger Application support including SOP based application packaging and publishing.
1. Monitor, Report, Administer, Troubleshoot, and provide L1 support for mobility infrastructure
2. Address end user incidents and requests related to mobility and apps
3. Update the support ticket with the progress
4. Incident Management
5. Understand SOP documents and consult L2 team in case of any discrepancies
Technical Skills:
- Mobility
- Understanding of on-premises/cloud mobility solutions; Intune, AirWatch, XenMobile, MobileIron etc.,
- Good understanding of iOS and Android platforms and applications
Application Packaging and publishing:
- Troubleshoot application packaging and publishing
- Intune Application Wrapper, Jamf Composer, and other package tools
- Publishing apps through Intune and SCCM
LDAP:
- Basic Active Directory user administration?
End-User:
- Outlook Mobile clients on both iOS and Android platforms
- Teams/OneDrive/BOX mobility clients
- Device Enrolments, remote full and partial wipe
Scripting:
- Basic scripting knowledge for custom application deployment
